Lead Supervisor, Housekeeping

The Broadmoor is a legendary destination recognized globally for its outstanding luxury, hospitality, and impeccable service. Located in Colorado Springs, Colorado, The Broadmoor stands as the longest-running, Forbes Five-Star, and AAA Five Diamond resort, combining timeless elegance with modern sophistication. This iconic resort offers a unique family and community-oriented culture, emphasizing the importance of creating genuinely memorable experiences for every guest and team member alike. As a vast property featuring extensive accommodations, dining options, recreational activities, and event spaces, The Broadmoor prides itself on consistently upholding the highest standards of quality and service. As a member of this prestigious organization, employees become proud ambassadors of its renowned reputation, contributing daily to an atmosphere of excellence, camaraderie, and professionalism. Employment at The Broadmoor is more than a typical job; it is an opportunity to belong to a team dedicated to delivering world-class hospitality in a dynamic and supportive environment.

The Lead Housekeeping Supervisor role at The Broadmoor is an essential leadership position within the Housekeeping Department. This role is designed for individuals who are passionate about maintaining exceptional cleanliness standards and who aspire to mentor and lead a diverse team of supervisors and line-level employees. Reporting closely to Housekeeping Executives, the Lead Housekeeping Supervisor will be instrumental in managing daily operations to ensure an immaculate environment throughout guest rooms, public areas, and employee spaces. This position requires a hands-on leader capable of inspiring team members by exemplifying commitment, professionalism, and attention to detail.

Responsibilities include overseeing compliance with Forbes and AAA service standards, facilitating the hiring and training processes, conducting performance evaluations, and actively participating in disciplinary actions when necessary. The Lead Housekeeping Supervisor also assists with workforce planning by creating schedules that align with productivity benchmarks while considering business needs. The role demands the frequent execution of formal and informal performance audits to guarantee that cleanliness and safety standards are consistently met. Moreover, this leader plays a critical role in fostering a positive team culture through recognition programs and effective communication, ensuring that guest requests and group expectations are met promptly and accurately.

This full-time role offers a competitive pay rate of $20.50 per hour and requires flexibility in working a variety of shifts, including weekends and holidays. Candidates should expect a dynamic, fast-paced environment that values teamwork, energy, and a strong work ethic. The ideal candidate will have prior supervisory experience in housekeeping or hospitality, strong interpersonal skills, and a commitment to maintaining the resort’s esteemed reputation. The Broadmoor offers a comprehensive benefits package including health and dental insurance, 401(k) plans, and opportunities for career development, making it an excellent career choice for professionals seeking growth and longevity in the luxury hospitality industry. Joining The Broadmoor means becoming part of a legacy that values excellence, community, and the dedication to crafting unparalleled guest experiences in a world-class resort setting.