Lead Supervisor, Coffee Shop

Coach is a renowned global fashion house established in New York in 1941, known for crafting timeless and beautifully made luxury accessories and goods. With a rich heritage and commitment to quality, Coach is part of the Tapestry portfolio, a global group of brands dedicated to innovation, inclusivity, and expanding the boundaries of what is possible in luxury fashion. Coach embodies the spirit of its hometown—New York—through a blend of creative vision, boldness, and inclusiveness, making products designed to empower individuals to express their authentic selves. The company maintains a strong presence worldwide, continually inspiring loyal customers through distinctive design, expert craftsmanship, and a consistent commitment to delivering a luxury experience that lasts.

The role of Supervisor – Food & Beverage at Coach is a unique opportunity within their retail setting, combining hospitality service with luxury brand standards. This position is critical in supporting the store leadership team to deliver an exceptional guest experience while maintaining operational excellence. It involves overseeing daily store operations, motivating and coaching the team, and driving sales—all while upholding the high standards associated with the Coach brand. Reporting to store management, the Supervisor functions as a key leader who helps foster customer loyalty through outstanding service and attentiveness to customer needs.

In this role, the successful individual will lead by example by delivering outstanding guest interactions and building strong relationships with customers. They will support the achievement of daily sales goals, encouraging the team to engage in effective selling behaviors. Coaching and development of team members are central responsibilities, ensuring that associates enhance their beverage crafting, selling, and service skills. Operational responsibilities include assisting with store opening and closing, managing inventory and ordering, maintaining food safety standards, and ensuring that visual merchandising reflects the brand aesthetic.

The Supervisor is also expected to handle customer concerns with professionalism and a sense of urgency, acting as a brand ambassador both within the store and in the local market or mall environment. The position requires flexibility in working hours, including early mornings, evenings, weekends, and holidays, to meet store needs.

With a base pay range of $18.00 to $22.00 per hour plus tips, this role offers a competitive wage aligned with city and state minimum wage laws. Coach emphasizes an inclusive employment culture and provides reasonable accommodations for disabilities or religious beliefs, in line with the Americans with Disabilities Act (ADA). The company offers a comprehensive benefits package including health (medical, dental, and vision), life insurance, disability insurance, a 401(k) savings plan, paid time off for wellness and vacations, employee discounts, and incentive compensation.

This position suits candidates with 1 to 2 years of experience in retail or food service management and at least 6 months to 1 year of experience in roles requiring frequent customer interaction and task delegation. The ideal candidate exhibits competencies critical to the company culture such as courage, creativity, customer focus, adaptability, drive for results, interpersonal savvy, and a commitment to continuous learning. For managers, additional competencies like strategic agility, team development, and building effective teams are essential. Coach values and promotes equal opportunity in employment, ensuring decisions are made fairly without regard to legally protected characteristics.

Joining Coach as a Supervisor – Food & Beverage means becoming part of a dynamic, innovative team dedicated to delivering luxury experiences and fostering professional growth. It is a role that blends hospitality expertise with retail excellence to create memorable customer moments and strong team performance.