Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Exact $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Life insurance
Paid Time Off
Paid holidays
401(k) Plan
Job Description
Trilogy Lake Norman is a distinguished resort community located in the picturesque Huntersville area near Charlotte, North Carolina. Known for its immersive outdoor lifestyle and vibrant community, Trilogy Lake Norman offers residents and guests a unique blend of recreation, relaxation, and luxury amenities. The centerpiece of this active community is the Twin Mills Club, which is thoughtfully designed with the outdoors in mind. The club boasts a variety of facilities including indoor and outdoor pools, The Outfitter—a well-equipped space with kayaks, bikes, and other outdoor gear—as well as pickleball and tennis courts. Additionally, members have access to a fleet of boats at nearby Lake Norman, enhancing the overall experience for outdoor enthusiasts. The Twin Mills Club also features The Foundry, the main restaurant, and an Event Center that welcomes both residents and the public for dining reservations and private events alike.
This full-time Lead Server position is an integral role within Trilogy Lake Norman's Food and Beverage team, reporting directly to the Food and Beverage Manager. The position offers a competitive hourly wage of $19 per hour and comes with comprehensive benefits designed to support the well-being and growth of team members. Full-time team members working 30 hours or more weekly are eligible for medical, dental, and life insurance plans starting the first of the month following 60 days of employment. Additionally, employees can accrue Paid Time Off at a rate of 120 hours annually, receive 7 paid holidays per year, and participate in a 401(k) retirement plan after 30 days of service.
The Lead Server role at Trilogy Lake Norman is more than just serving food and beverages; it is about creating memorable dining experiences through exceptional hospitality and leadership. Lead Servers are expected to be energetic, friendly, and knowledgeable about the resort's dining facilities and services, ensuring guests receive personalized and attentive service from start to finish. The role includes greeting and serving guests, accurately taking and communicating orders, managing transactions, and maintaining service standards in accordance with company policies. Leadership responsibilities include providing direction to other servers, assisting with training in service etiquette and facility procedures, and overseeing shift timings and employee sign-outs when directed by management.
Beyond operational duties, the ideal candidate will embody Trilogy Lake Norman's BlueStar core values—honesty and integrity, respect for the individual, teamwork, and competitive spirit. These values foster a work culture that is collaborative, ethical, and focused on excellence. The Lead Server must be adaptable, able to work under pressure, and proficient in multitasking while maintaining a positive and professional demeanor.
This role also demands compliance with state and federal regulations regarding alcohol service, requiring valid Food Handlers Card and TIPS Certification. The physical aspects of the job are dynamic, involving long periods of standing and walking, carrying items up to 20 pounds, and the ability to work day or night shifts, including weekends. The work environment varies between indoor restaurant settings, outdoor patios, and event venues, sometimes involving exposure to weather conditions and outdoor elements.
Trilogy Lake Norman is committed to providing equal employment opportunities, fostering an inclusive environment where all employees can thrive. By joining the team, the Lead Server will contribute to creating exceptional experiences that enhance the overall reputation and guest satisfaction of this premier resort community.
This full-time Lead Server position is an integral role within Trilogy Lake Norman's Food and Beverage team, reporting directly to the Food and Beverage Manager. The position offers a competitive hourly wage of $19 per hour and comes with comprehensive benefits designed to support the well-being and growth of team members. Full-time team members working 30 hours or more weekly are eligible for medical, dental, and life insurance plans starting the first of the month following 60 days of employment. Additionally, employees can accrue Paid Time Off at a rate of 120 hours annually, receive 7 paid holidays per year, and participate in a 401(k) retirement plan after 30 days of service.
The Lead Server role at Trilogy Lake Norman is more than just serving food and beverages; it is about creating memorable dining experiences through exceptional hospitality and leadership. Lead Servers are expected to be energetic, friendly, and knowledgeable about the resort's dining facilities and services, ensuring guests receive personalized and attentive service from start to finish. The role includes greeting and serving guests, accurately taking and communicating orders, managing transactions, and maintaining service standards in accordance with company policies. Leadership responsibilities include providing direction to other servers, assisting with training in service etiquette and facility procedures, and overseeing shift timings and employee sign-outs when directed by management.
Beyond operational duties, the ideal candidate will embody Trilogy Lake Norman's BlueStar core values—honesty and integrity, respect for the individual, teamwork, and competitive spirit. These values foster a work culture that is collaborative, ethical, and focused on excellence. The Lead Server must be adaptable, able to work under pressure, and proficient in multitasking while maintaining a positive and professional demeanor.
This role also demands compliance with state and federal regulations regarding alcohol service, requiring valid Food Handlers Card and TIPS Certification. The physical aspects of the job are dynamic, involving long periods of standing and walking, carrying items up to 20 pounds, and the ability to work day or night shifts, including weekends. The work environment varies between indoor restaurant settings, outdoor patios, and event venues, sometimes involving exposure to weather conditions and outdoor elements.
Trilogy Lake Norman is committed to providing equal employment opportunities, fostering an inclusive environment where all employees can thrive. By joining the team, the Lead Server will contribute to creating exceptional experiences that enhance the overall reputation and guest satisfaction of this premier resort community.
Job Requirements
- High school diploma preferred
- one year related server experience preferred
- must meet state and federal minimum age requirement for serving alcohol
- current Food Handlers Card and TIPS Certification required
- ability to understand and implement BSRG dining standards
- ability to add, subtract, multiply and divide
- ability to calculate discounts and percentages
- ability to contribute to a productive and friendly work environment by maintaining a positive attitude
- ability to provide direction to coworkers in a professional and friendly manner
- ability to read and comprehend simple instructions, short correspondence and memorandums
- ability to speak effectively to guests and team members in small group situations
- must be able to pay attention to details and be comfortable working in a fast-paced environment
- must be able to work a flexible schedule including evenings and weekends
Job Qualifications
- High school diploma preferred
- one year related server experience preferred
- must meet state and federal minimum age requirement for serving alcohol
- current Food Handlers Card and TIPS Certification required
- ability to understand and implement BSRG dining standards
- ability to add, subtract, multiply and divide
- ability to calculate discounts and percentages
- ability to contribute to a productive and friendly work environment by maintaining a positive attitude
- ability to provide direction to coworkers in a professional and friendly manner
- ability to read and comprehend simple instructions, short correspondence and memorandums
- ability to speak effectively to guests and team members in small group situations
- must be able to pay attention to details and be comfortable working in a fast-paced environment
- ability to work a flexible schedule including evenings and weekends
Job Duties
- Greet and serve guests in an energetic and friendly fashion
- create a welcoming atmosphere and provide excellent hospitality by having a working knowledge of the resort facility and dining area and respond to guest questions about the menu and resort services
- write orders and relay food orders to the kitchen and beverage orders to the bartender
- serve food and beverages and clear tables following service etiquette and facility procedures
- connect with guests at assigned tables throughout the dining experience to assure all guest needs are met and excellent service is provided
- work as team and provide direction to other servers when directed by the Food and Beverage Manager
- check identification to ensure customers are the legal age to purchase alcohol
- handle cash and card transactions, ensure charges are accurate, and return correct change to guests
- notice and report potential safety issues or customer concerns to a supervisor
- provide training in serving and clearing etiquette and facility procedures, safely carrying trays, and working with kitchen and bartending staff
- oversee the timing for end of employee shifts and sign out employees
- perform other duties and responsibilities as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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