Lead Server

Santa Rosa, CA, USA|Onsite

Job Overview

Compensation

Salary

Exact $37,440.00

Benefits

competitive pay

In-person work

Professional development opportunities

team environment

Employee Discounts

Job Description

Our restaurant is a vibrant and upscale dining establishment dedicated to providing an exceptional culinary experience to every guest. Known for our warm atmosphere, impeccable service, and high-quality menu offerings, we take pride in creating memorable moments that keep guests coming back. We believe that great dining is about more than just food; it’s about the ambiance, the attentive service, and the small personal touches that create a welcoming environment. Our team is committed to excellence and works together to maintain a fine dining standard that exceeds customer expectations day after day, making us a preferred choice for both locals and visitors.

We are currently seeking an energetic and dedicated Lead Server to join our front-of-house team. This role is essential to elevating the overall dining experience and maintaining a seamless flow of operations in our fast-paced, fine dining setting. As a Lead Server, you will act as a key ambassador of our restaurant, representing our brand with enthusiasm and professionalism. You will be responsible for leading and motivating the serving team to deliver outstanding guest experiences, overseeing table assignments and seating arrangements through platforms like OpenTable, and ensuring that all food handling and safety standards are strictly followed. Your role will also involve managing POS systems such as Aloha POS and Micros POS for accurate order entry and cash handling.

With your culinary knowledge and passion for the food service industry, you will assist kitchen staff during peak service times and help train new team members on service protocols, customer relations, and food safety. This position demands strong leadership skills, excellent communication, and the ability to multitask effectively while maintaining high attention to detail. We offer a competitive pay starting at $18.21 per hour and the position requires in-person work at our restaurant location. If you are passionate about hospitality and eager to lead a team that delivers memorable dining moments, this is the perfect opportunity for you to advance your career in the culinary service industry.

Job Requirements

Proven experience in food service or restaurant environments, preferably with fine dining or nightclub settings
Strong knowledge of POS systems including Aloha POS and Micros POS
Experience with OpenTable is a plus
Excellent customer service skills with a focus on guest relations and hospitality excellence
Ability to manage time effectively in a dynamic environment while maintaining attention to detail
Demonstrated leadership skills with the ability to motivate and guide a team of servers and support staff
Culinary experience or background in food handling, food preparation, or kitchen operations is highly desirable
Basic math skills for cashiering, cash handling, and accurate billing processes
Knowledge of sanitation standards, food safety regulations, and proper serving techniques
Experience with upselling strategies to increase sales while ensuring guest satisfaction

Job Qualifications

Proven experience in food service or restaurant environments, preferably with fine dining or nightclub settings
Strong knowledge of POS systems including Aloha POS and Micros POS
Excellent customer service skills with a focus on guest relations and hospitality excellence
Demonstrated leadership skills with the ability to motivate and guide a team of servers and support staff
Culinary experience or background in food handling, food preparation, or kitchen operations is highly desirable
Basic math skills for cashiering, cash handling, and accurate billing processes
Knowledge of sanitation standards, food safety regulations, and proper serving techniques
Experience with upselling strategies to increase sales while ensuring guest satisfaction

Job Duties

Lead and motivate the serving team to provide outstanding guest experiences in a fast-paced, fine dining environment
Oversee table assignments, reservations, and seating arrangements using platforms like OpenTable to optimize flow and guest satisfaction
Ensure all food handling, sanitation, and safety standards are strictly followed in accordance with food industry regulations
Upsell menu items effectively to enhance sales and maximize revenue opportunities while maintaining genuine guest engagement
Manage POS systems such as Aloha POS and Micros POS for accurate order entry, billing, and cash handling procedures
Assist with food preparation coordination and support kitchen staff during busy periods to ensure timely service
Train new team members on service protocols, POS operation, customer relations, and food safety practices