Lead Residential Concierge - FT $21/hr (North Halsted)
Job Overview
Compensation
Hourly
Exact $21.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
supportive work environment
Job Description
MFort Security Services is a reputable contract security service provider based in Chicago, Illinois. Known for its unwavering commitment to safety and client satisfaction, MFort has built a solid reputation in the security industry by delivering high-quality, client-focused services. The company prides itself on employing experienced, professional, and friendly security personnel who consistently reflect the organization's dedication to excellence. MFort Security Services emphasizes employee development through comprehensive training programs, ongoing support, and cultivating a supportive company culture. The leadership team at MFort brings extensive industry insight and strives to exceed client expectations with every engagement, fostering lasting partnerships and trust within the communities they serve.
The position available is for a Lead Residential Concierge, a key role within MFort Security Services specifically tailored to managing the concierge staff at a residential property. This role acts as the face of the lobby, ensuring that residents, guests, and visitors receive exceptional service. As a Lead Residential Concierge, you will serve as the primary support to both the client and the leasing team, helping to coordinate day-to-day front desk operations with a strong emphasis on professionalism and customer service. The position requires a blend of leadership, operational oversight, and administrative proficiency.
In this role, you will lead and inspire the concierge team, setting standards for performance and service to maintain a welcoming and secure environment. Managing front desk activities such as visitor check-ins, package handling, and access control will be a critical aspect of the job. Additionally, you will be responsible for conducting routine property rounds, addressing safety concerns promptly, and ensuring compliance with company policies and site-specific procedures. Administrative duties such as managing emails, maintaining logs, and filing necessary documentation will also be part of your daily tasks, reflecting the comprehensive nature of this position.
This full-time role operates Monday through Friday, with a work schedule from 7:00 AM to 3:00 PM and offers a competitive pay rate of $21 per hour. The ideal candidate for this role must have at least two years of leadership experience in residential concierge or front desk operations, hold a valid Illinois PERC card, and possess the ability to manage multiple responsibilities while maintaining composure under pressure. If you are a dedicated professional seeking to advance your career in residential security services, this opportunity at MFort Security Services offers a promising environment to grow and contribute meaningfully in a premium residential setting.
The position available is for a Lead Residential Concierge, a key role within MFort Security Services specifically tailored to managing the concierge staff at a residential property. This role acts as the face of the lobby, ensuring that residents, guests, and visitors receive exceptional service. As a Lead Residential Concierge, you will serve as the primary support to both the client and the leasing team, helping to coordinate day-to-day front desk operations with a strong emphasis on professionalism and customer service. The position requires a blend of leadership, operational oversight, and administrative proficiency.
In this role, you will lead and inspire the concierge team, setting standards for performance and service to maintain a welcoming and secure environment. Managing front desk activities such as visitor check-ins, package handling, and access control will be a critical aspect of the job. Additionally, you will be responsible for conducting routine property rounds, addressing safety concerns promptly, and ensuring compliance with company policies and site-specific procedures. Administrative duties such as managing emails, maintaining logs, and filing necessary documentation will also be part of your daily tasks, reflecting the comprehensive nature of this position.
This full-time role operates Monday through Friday, with a work schedule from 7:00 AM to 3:00 PM and offers a competitive pay rate of $21 per hour. The ideal candidate for this role must have at least two years of leadership experience in residential concierge or front desk operations, hold a valid Illinois PERC card, and possess the ability to manage multiple responsibilities while maintaining composure under pressure. If you are a dedicated professional seeking to advance your career in residential security services, this opportunity at MFort Security Services offers a promising environment to grow and contribute meaningfully in a premium residential setting.
Job Requirements
- Must be at least 18 years of age
- high school diploma or GED required
- must have a valid Illinois PERC card and 20-hour security training certificate or ability to obtain
- minimum 2 years of residential concierge or front desk leadership experience
- strong leadership, customer service, and communication skills
- comfortable with administrative tasks including email correspondence and documentation
- ability to multitask, remain composed under pressure, and independently manage responsibilities
- capable of standing and walking for extended periods
- must pass a drug screening and background check
Job Qualifications
- Must be at least 18 years of age
- high school diploma or GED required
- must have a valid Illinois PERC card and 20-hour security training certificate or ability to obtain
- minimum 2 years of residential concierge or front desk leadership experience
- strong leadership, customer service, and communication skills
- comfortable with administrative tasks including email correspondence and documentation
- ability to multitask, remain composed under pressure, and independently manage responsibilities
- capable of standing and walking for extended periods
- must pass a drug screening and background check
Job Duties
- Lead and set an example for the concierge team in professionalism, customer service, and performance
- greet all residents, guests, and visitors warmly and maintain a welcoming lobby environment
- work closely with the client and leasing office to understand daily activities, appointments, and visitor schedules
- own the lobby by staying informed of who is arriving, expected guests, and client-related appointments
- oversee front desk operations including visitor management, access control, and package handling
- conduct routine property rounds and respond promptly to safety or security concerns
- handle administrative tasks such as emails, logging information, and filing as required
- communicate effectively with clients, residents, MFort supervisors, and team members
- enforce company policies, site post orders, and standard operating procedures
- perform other duties as assigned by site management or MFort leadership
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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