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Lead Resident Services (Lead Front Desk Concierge)
Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $22.00 - $23.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
401K with employer matching
Paid holidays
Paid Time Off
Job Description
Experience Senior Living is a highly regarded organization specializing in creating vibrant, engaging, and supportive communities tailored for seniors. Known for its commitment to enhancing the quality of life for its residents, Experience Senior Living provides a dynamic and welcoming environment that encourages active living, social engagement, and compassionate care. This company operates various senior living communities across several locations, each designed to meet the unique needs of aging adults with a focus on personalized service and a strong sense of community.
The Gallery at Fort Collins, the newest community under Experience Senior Living, is set to open i... Show More
The Gallery at Fort Collins, the newest community under Experience Senior Living, is set to open i... Show More
Job Requirements
- Experience as a concierge or customer service role preferred
- One to two years working with seniors preferred
- Ability to use independent judgement and discretion
- Strong verbal and written communication skills
- Confidence and patience in all interactions
- Efficient time management
- Skilled in standard office equipment operation
- Proficiency with technology including computers and tablets
- Valid driver’s license and clean driving record
- Creative and independent thinking skills
- Ability to solve problems realistically
- Effective resource allocation
- Ability to support team culture and work collaboratively
- Punctuality, neatness, and professionalism
- Willingness to work varied schedules including weekends, evenings, and holidays
Job Qualifications
- Experience as a concierge or in a customer service role
- One to two years of experience working with seniors preferred
- Ability to communicate verbally, in writing, and visually when necessary
- Demonstrate independent judgement and discretion
- Confident and patient in interactions
- Efficient time management skills
- Proficiency in standard office equipment and technology
- Valid driver’s license with an acceptable driving record
- Creative and innovative problem-solving skills
- Ability to work effectively in team settings
- Professional appearance and punctuality
- Ability to work varied schedules including weekends, evenings, and holidays
Job Duties
- Serve as a point of contact for residents, families, guests, vendors, and staff
- Provide positive and memorable customer service
- Understand and respond to customer needs and concerns with personalized solutions
- Answer phone calls promptly and route or relay messages appropriately
- Take and deliver detailed messages in a timely manner
- Coordinate services such as dry cleaning, grocery delivery, transportation, and event tickets
- Connect with new residents and families to welcome them and provide information
- Direct inquiries to appropriate community resources
- Manage the community transportation schedule and provide confirmation
- Act as liaison for culinary department and manage meal reservations
- Maintain and communicate RSVP lists for community events
- Ensure community security by monitoring sign-in/out logs
- Maintain a clean, safe, and organized reception and lobby area
- Receive, sort, and deliver incoming mail and packages
- Perform other duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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