Lead Resident Services (Lead Front Desk Concierge)

Fort Collins, CO, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $22.00 - $23.00

Work Schedule

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Life insurance

401K with employer matching

Paid holidays

Paid Time Off

Job Description

Experience Senior Living is a highly regarded organization specializing in creating vibrant, engaging, and supportive communities tailored for seniors. Known for its commitment to enhancing the quality of life for its residents, Experience Senior Living provides a dynamic and welcoming environment that encourages active living, social engagement, and compassionate care. This company operates various senior living communities across several locations, each designed to meet the unique needs of aging adults with a focus on personalized service and a strong sense of community.

The Gallery at Fort Collins, the newest community under Experience Senior Living, is set to open in March 2026. This state-of-the-art senior living community is thoughtfully designed to provide residents with exceptional services, amenities, and support tailored to promote independence, comfort, and well-being. The Gallery strives to combine luxury with a homelike atmosphere, ensuring every resident feels both valued and at home. As part of its pre-opening phase, the community is assembling a professional and compassionate team committed to upholding the company’s high standards.

The Lead Front Desk Associate, also known as the Lead Resident Services, is a pivotal role within The Gallery at Fort Collins. This position is more than just managing front desk operations; it requires being the first point of contact and a trusted liaison for residents, their families, guests, staff, and vendors. The ideal candidate will demonstrate a welcoming, attentive, and problem-solving approach to ensure excellent customer service and foster a warm community atmosphere. Starting in March 2026, this role will involve coordinating diverse services including concierge duties, handling inquiries, managing communications, and overseeing community security procedures. The Lead Resident Services associate is responsible for promoting the overall satisfaction and comfort of residents by efficiently coordinating services such as transportation, meal reservations, and special event RSVPs.

Additionally, the role demands exceptional communication skills to connect effectively with new and current residents, their families, and staff, ensuring a seamless flow of information and services. The candidate must be capable of independent judgment and discretion, have a keen eye for organization, and be proactive in addressing challenges with innovative solutions. Flexibility to work varied schedules, including weekends, evenings, and holidays, is essential. Compensation for this position ranges from $22.00 to $23.00 per hour, paired with a comprehensive benefits package that includes medical, dental, vision plans, paid time off, and retirement savings with employer matching. The Gallery at Fort Collins represents a unique opportunity for individuals passionate about enriching senior lives and contributing to an uplifting community environment.

Job Requirements

Experience as a concierge or customer service role preferred
One to two years working with seniors preferred
Ability to use independent judgement and discretion
Strong verbal and written communication skills
Confidence and patience in all interactions
Efficient time management
Skilled in standard office equipment operation
Proficiency with technology including computers and tablets
Valid driver’s license and clean driving record
Creative and independent thinking skills
Ability to solve problems realistically
Effective resource allocation
Ability to support team culture and work collaboratively
Punctuality, neatness, and professionalism
Willingness to work varied schedules including weekends, evenings, and holidays

Job Qualifications

Experience as a concierge or in a customer service role
One to two years of experience working with seniors preferred
Ability to communicate verbally, in writing, and visually when necessary
Demonstrate independent judgement and discretion
Confident and patient in interactions
Efficient time management skills
Proficiency in standard office equipment and technology
Valid driver’s license with an acceptable driving record
Creative and innovative problem-solving skills
Ability to work effectively in team settings
Professional appearance and punctuality
Ability to work varied schedules including weekends, evenings, and holidays

Job Duties

Serve as a point of contact for residents, families, guests, vendors, and staff
Provide positive and memorable customer service
Understand and respond to customer needs and concerns with personalized solutions
Answer phone calls promptly and route or relay messages appropriately
Take and deliver detailed messages in a timely manner
Coordinate services such as dry cleaning, grocery delivery, transportation, and event tickets
Connect with new residents and families to welcome them and provide information
Direct inquiries to appropriate community resources
Manage the community transportation schedule and provide confirmation
Act as liaison for culinary department and manage meal reservations
Maintain and communicate RSVP lists for community events
Ensure community security by monitoring sign-in/out logs
Maintain a clean, safe, and organized reception and lobby area
Receive, sort, and deliver incoming mail and packages
Perform other duties as assigned