Lead Receptionist

Boston, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $20.00 - $25.00

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional Development

Job Description

Bournewood Hospital located in Brookline, MA, is a respected healthcare establishment dedicated to providing comprehensive behavioral health services to patients. Known for its commitment to compassionate care and patient safety, this hospital offers an environment where clinical excellence and supportive care come together to promote mental health and well-being. Bournewood Hospital operates as a full-time employer offering competitive wages while fostering a collaborative and professional workplace culture. The hospital prides itself on upholding a high standard of care, ensuring the safety and dignity of patients, and maintaining compliance with healthcare regulations such as HIPAA.

The Lead Receptionist role at Bourne... Show More

Job Requirements

High school diploma or equivalent
minimum of 2-3 years of receptionist, administrative, or customer service experience
demonstrated leadership skills
strong organizational skills
excellent communication skills
proficiency in Microsoft Office Suite preferred
ability to maintain composure in fast-paced environment

Job Qualifications

High school diploma or equivalent required
associate degree or higher preferred
minimum of 2-3 years of receptionist, administrative, or customer service experience
healthcare setting preferred
demonstrated leadership skills with the ability to oversee staff scheduling and provide direction
strong organizational skills, attention to detail, and ability to manage multiple priorities
excellent communication skills, both verbal and written
proficiency in Microsoft Office Suite and familiarity with electronic health record (EHR) systems preferred
professional demeanor with ability to maintain composure in a fast-paced environment

Job Duties

Greet and assist patients, families, visitors, and staff in a professional, courteous, and compassionate manner
serve as the primary contact for front desk operations, ensuring quality customer service and timely response to inquiries
supervise daily activities of reception staff, including scheduling, task assignments, and providing guidance or coaching as needed
maintain the receptionist schedule to ensure consistent coverage for all shifts
provide administrative support to the Admissions Department, including data entry, document preparation, filing, and phone support
assist in coordinating communication between Admissions, clinical staff, and other departments as directed by the Manager of Admissions
take initiative in identifying and resolving front desk operational issues, escalating matters when appropriate
ensure compliance with all facility policies, procedures, HIPAA regulations, and confidentiality standards
monitor and control building access by verifying the identity of all individuals before unlocking entry doors, ensuring the safety and security of staff and patients
may provide backup coverage for the Executive Assistant as needed, including managing calls, scheduling, and handling administrative tasks for executive team
perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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