Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $25.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee assistance program
Holiday pay
Job Description
Bournewood Hospital, located in Brookline, Massachusetts, is a leading healthcare facility dedicated to providing high-quality patient care in a compassionate and professional environment. The hospital offers a wide range of services including psychiatric care, behavioral health treatments, and rehabilitation services, catering to diverse patient needs. Known for its commitment to excellence and patient-centered approach, Bournewood Hospital is a trusted institution in the community that prioritizes safety, empathy, and effective treatment methodologies to enhance the well-being of every individual who walks through its doors.
The hospital operates with a team-oriented culture that values professionalism and collaboration among all staff mem... Show More
The hospital operates with a team-oriented culture that values professionalism and collaboration among all staff mem... Show More
Job Requirements
- High school diploma or equivalent
- 2-3 years of receptionist, administrative, or customer service experience
- Experience in a healthcare setting preferred
- Strong leadership skills
- Excellent organizational skills
- Ability to handle multiple priorities
- Strong verbal and written communication skills
- Proficiency in Microsoft Office
- Familiarity with electronic health record (EHR) systems preferred
Job Qualifications
- High school diploma or equivalent required
- Associate degree or higher preferred
- Minimum of 2-3 years of receptionist, administrative, or customer service experience
- Healthcare setting preferred
- Demonstrated leadership skills with the ability to oversee staff scheduling and provide direction
- Strong organizational skills, attention to detail, and ability to manage multiple priorities
- Excellent communication skills, both verbal and written
- Proficiency in Microsoft Office Suite
- Familiarity with electronic health record (EHR) systems preferred
- Professional demeanor with ability to maintain composure in a fast-paced environment
Job Duties
- Greet and assist patients, families, visitors, and staff in a professional, courteous, and compassionate manner
- Serve as the primary contact for front desk operations, ensuring quality customer service and timely response to inquiries
- Supervise daily activities of reception staff, including scheduling, task assignments, and providing guidance or coaching as needed
- Maintain the receptionist schedule to ensure consistent coverage for all shifts
- Provide administrative support to the Admissions Department, including data entry, document preparation, filing, and phone support
- Assist in coordinating communication between Admissions, clinical staff, and other departments as directed by the Manager of Admissions
- Take initiative in identifying and resolving front desk operational issues, escalating matters when appropriate
- Ensure compliance with all facility policies, procedures, HIPAA regulations, and confidentiality standards
- Monitor and control building access by verifying the identity of all individuals before unlocking entry doors, ensuring the safety and security of staff and patients
- May provide backup coverage for the Executive Assistant as needed, including managing calls, scheduling, and handling administrative tasks for executive team
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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