Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $25.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
competitive hourly wage
Job Description
Bournewood Hospital, located in Brookline, MA, is a renowned healthcare facility committed to providing comprehensive psychiatric and behavioral health services. As a trusted institution in the community, Bournewood Hospital focuses on delivering compassionate care and promoting mental wellness for patients of all ages. The hospital is known for its multidisciplinary approach, combining clinical expertise, personalized treatment plans, and a supportive environment to facilitate recovery and improved quality of life. The hospital offers a dynamic and supportive workplace that values excellence, teamwork, and continuous professional development, fostering an environment where employees can thrive while making a meaningful impact on patient care.Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 2-3 years of receptionist, administrative, or customer service experience
- Ability to supervise and schedule staff
- Strong organizational and multitasking skills
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office
- Familiarity with healthcare environment and HIPAA regulations beneficial
- Availability to work day shift from 7:00 am to 3:30 pm
Job Qualifications
- High school diploma or equivalent required
- Associate degree or higher preferred
- Minimum of 2-3 years of receptionist, administrative, or customer service experience
- Healthcare setting preferred
- Demonstrated leadership skills with the ability to oversee staff scheduling and provide direction
- Strong organizational skills, attention to detail, and ability to manage multiple priorities
- Excellent communication skills, both verbal and written
- Proficiency in Microsoft Office Suite and familiarity with electronic health record (EHR) systems preferred
- Professional demeanor with ability to maintain composure in a fast-paced environment
Job Duties
- Greet and assist patients, families, visitors, and staff in a professional, courteous, and compassionate manner
- Serve as the primary contact for front desk operations, ensuring quality customer service and timely response to inquiries
- Supervise daily activities of reception staff, including scheduling, task assignments, and providing guidance or coaching as needed
- Maintain the receptionist schedule to ensure consistent coverage for all shifts
- Provide administrative support to the Admissions Department, including data entry, document preparation, filing, and phone support
- Assist in coordinating communication between Admissions, clinical staff, and other departments as directed by the Manager of Admissions
- Take initiative in identifying and resolving front desk operational issues, escalating matters when appropriate
- Ensure compliance with all facility policies, procedures, HIPAA regulations, and confidentiality standards
- Monitor and control building access by verifying the identity of all individuals before unlocking entry doors, ensuring the safety and security of staff and patients
- May provide backup coverage for the Executive Assistant as needed, including managing calls, scheduling, and handling administrative tasks for executive team
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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