Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,500.00 - $74,500.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Travel opportunities
flexible scheduling
Career development opportunities
Job Description
The hiring establishment is a leading company in the aviation industry, specializing in passenger and ground service operations for charter and commercial flights. This company is committed to maintaining the highest standards of safety, operational integrity, and customer service across all its stations, including offline locations. Widely known for its meticulous approach to handling passenger services and aircraft servicing, it ensures compliance with both company protocols and government regulations. The company operates within a dynamic and fast-paced environment, providing extensive opportunities for professional growth and leadership development.
The role of Lead Passenger Service Representative (LPSR) is a critical positio... Show More
The role of Lead Passenger Service Representative (LPSR) is a critical positio... Show More
Job Requirements
- Minimum five years experience as a Passenger Service Representative
- valid passport and visas
- no travel restrictions to domestic and international stations
- valid driver’s license
- availability to work weekends, holidays, and overtime
- airline weight and balance certification
- proficiency in Microsoft Office and Adobe Acrobat
- strong leadership and communication skills
Job Qualifications
- Minimum of five years experience as a Passenger Service Representative in a charter or commercial environment
- proven success in performing all PSR duties
- airline and ground handling experience
- knowledge of company operating and safety policies, operations, processes and procedures
- understanding of airline and flight terminology and processes
- airline weight and balance certification
- proven leadership capabilities
- ability to work with minimal supervision in fast-paced environment
- proficiency in Microsoft Word, Excel, Outlook, OneNote and Adobe Acrobat
- maintains current passport and visas
- no travel restrictions to domestic and international stations
- valid driver’s license
- availability to work weekends, holidays, and overtime
Job Duties
- Performs job duties in a timely and professional manner
- communicates with Manager Passenger Operations, GCC, and customer representatives
- maintains current passport and travels to off-line stations
- complies with all company procedures and ensures contractors comply with all company and governmental safety regulations
- monitors, coordinates, and supervises all handling activities including passenger check-in, baggage and cargo handling, catering, flight deck and cabin crew requirements
- acts as primary contact with crew, ground handling agents and governmental authorities
- analyzes information to determine estimated and actual payload
- compiles information and calculates aircraft weight and balance
- reviews all documentation for accuracy and completeness and corrects inaccuracies
- ensures safety of company aircraft, passengers and crews by preventing aircraft damage, ensuring proper loading, and correct handling of HAZMAT and live animals
- performs tasks to ensure aircraft arrive and depart as scheduled
- ensures all customers, vendors and government authorities are aware of schedule
- ensures equipment and services are in position for aircraft handling
- ensures services meet company standards
- acts as Ground Security Coordinator and enforces GSC procedures
- completes and maintains company reports, logs and necessary paperwork
- coordinates with HDQ GCC during delays and updates
- works closely with onboard maintenance and flight attendants
- establishes departure protocol with vendors
- responsible for Ground Operations equipment onboard aircraft
- updates weight and balance software and company laptops
- reports issues and monitors stock of Spare Forms Kit
- responsible for overall aircraft in-cabin appearance and cleanliness
- coordinates assigned duties with third party contractor PSR
- performs other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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