Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Rotating Shifts
Standard Hours
Day Shifts
Benefits
Retirement Plan
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
voluntary benefits
Medical
Dental
Vision
Life Insurance/AD
Disability insurance
Commuter Benefits
Employee assistance program
flexible spending accounts
Job Description
TouchPoint Support Services is a part of Ascension Health, one of the largest non-profit health systems in the United States. The company specializes in providing hospitality services such as cleaning, food service, and transport to enhance the care environment within Ascension Health hospitals nationwide. Their mission is to create a healing environment for patients, families, and visitors by delivering exceptional service and maintaining impeccable cleanliness in their facilities. Operating within hospitals requires a unique blend of hospitality, care, and rigorous standards to meet the needs of vulnerable and healing populations. TouchPoint Support Services values a culture of service, professionalism, and... Show More
Job Requirements
- High school diploma or equivalent
- Prior housekeeping experience in a medical setting preferred
- Ability to work Monday through Friday with rotating weekends
- Strong leadership and communication skills
- Ability to stand and walk for extended periods
- Ability to handle physical demands of housekeeping
- Must be able to follow safety and sanitation protocols
- Ability to use basic technology for documentation
- Must be reliable and punctual
Job Qualifications
- Prior housekeeping experience in a medical setting preferred
- Strong leadership and supervisory skills
- Excellent communication and interpersonal skills
- Ability to manage schedules and coordinate staff effectively
- Attention to detail and commitment to cleanliness standards
- Ability to resolve guest complaints professionally
- Basic computer skills for documentation
- Ability to train and mentor staff
- High school diploma or equivalent preferred
Job Duties
- Supervises, trains and inspects the performance of assigned housekeeping staff to ensure all procedures are completed to unit's standards
- Assists where necessary to ensure optimum service to guests
- Provides quality service to customers by providing one-on-one attention to detail
- Ensures assigned staff have reported to work and clocked in properly
- Documents late or absent employees
- Resolves internal/external guest complaints to ensure guest satisfaction
- Documents call offs and replaces for any shift
- Coordinates assigned staff breaks
- Prepares and distributes assignment sheets to staff and reviews priorities
- Communicates additions or changes to assignment sheets as they arise throughout the shift
- Assigns designated keys, radios and beepers to assigned staff and maintains accurate records
- Checks all equipment used by staff for proper supplies, neatness, cleanliness and mechanical problems
- Instructs designated personnel to correct deficiencies
- Inspects areas to confirm cleaning standards have been met
- Assists staff to ensure highest standards of cleanliness and service
- Conducts staff training as assigned
- Contributes to the team with professionalism
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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