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Lead Hotel Efficiency, Resource & Operations Coordinator
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement benefits
employee recognition programs
Employee Discounts
Job Description
Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world, with over 7,500 hotels in more than 45 countries and territories. Known for its diverse portfolio of brands, Choice Hotels offers a wide range of high-quality lodging options spanning the upper upscale, upper midscale, midscale, extended stay, and economy segments. The company prides itself on supporting the entrepreneurial dreams of its franchise owners and associates alike, fostering a culture of inclusivity, innovation, and integrity. At Choice, every voice is valued, and collaboration is encouraged across all levels of the organization, from the corporate headquarters... Show More
Job Requirements
- Minimum of 5 years of hotel leadership or operations experience
- Experience supporting hotel owners and operators in a franchise or multi-property environment
- Associate degree or bachelor’s degree preferred or equivalent combination of education and work experience
- Strong verbal and written communication skills
- Ability to influence build relationships and hold stakeholders accountable professionally
- Analytical mindset to identify trends and recommend improvements
- Proficiency with Microsoft Office applications
- Ability to model company values including being bold quick curious and acting with integrity
- Ability to travel up to 10 percent
Job Qualifications
- Minimum of 5 years of hotel leadership or operations experience with Choice-branded hotel experience preferred
- Demonstrated experience supporting hotel owners and operators in a franchise or multi-property environment
- Experience collaborating cross-functionally to support operational initiatives and program adoption
- Associate degree or bachelor’s degree preferred or equivalent combination of education and work experience
- Strong verbal and written communication skills
- Ability to influence build relationships and hold stakeholders accountable with professionalism and tact
- Analytical mindset with the ability to identify trends and recommend improvements
- Proficiency with Microsoft Office applications including Outlook Word Excel PowerPoint
- Ability to model Choice values including be bold be quick listen be curious and act with integrity
- Ability to travel up to 10 percent as needed
Job Duties
- Establish and maintain strong professional relationships with hotel owners and operators
- Provide insights analysis and recommendations to Area Directors to support hotel performance planning and follow-through
- Support the execution of hotel action plans generated from service profitability or total business reviews
- Maintain current knowledge of brand standards and influence effective implementation
- Support crisis and disaster communication strategies in partnership with Area Directors
- Monitor owner and guest satisfaction trends and escalate insights to Brand Operations and Centers of Excellence
- Ensure timely resolution of franchise support issues and identify opportunities for systemwide improvements
- Support the rollout and operationalization of new brand standards initiatives and programs
- Collaborate with cross-functional partners to ensure consistency and clarity of program documentation and tools
- Participate in Voice of Franchisee communication processes reviewing and providing feedback on hotel-facing communications
- Represent the voice of the hotel in cross-functional initiatives and projects
- Support hotels in navigating brand platforms systems and enterprise resources including Revenue Management Global Sales Distribution Loyalty Reservations Customer Care and ChoiceU
- Provide functional guidance and support to assigned HERO Coordinators to ensure consistent service delivery
- Promote knowledge sharing collaboration and engagement across the HERO team
- Share feedback and insights with Franchise Performance leadership regarding owner engagement trends and program effectiveness
- Contribute to continuous improvement efforts for HERO service delivery and franchisee experience
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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