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Lead Guest Services Team Member

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $12.00 - $16.00
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Work Schedule

Flexible
Night Shifts
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Benefits

Fuel discount
Medical insurance
Dental Insurance
Vision Insurance
401(k)
flexible spending accounts
Adoption assistance
Tuition Reimbursement
Flexible Schedule
weekly pay

Job Description

Pilot Company is a renowned leader in the travel center industry, boasting a substantial network of more than 750 retail and fueling locations across 44 states and six Canadian provinces. With a solid workforce of over 30,000 team members, the company has established itself as a key player in fueling and logistics. Operating since 1958 and founded by Jim A. Haslam II, Pilot Company is currently led by CEO Adam Wright. True to its founding values, the company promotes a people-first culture, a strong commitment to community involvement, and a dedication to supporting travelers and transportation operations across North America.... Show More

Job Requirements

  • High school diploma or equivalent
  • Ability to work third shift
  • Prior experience in cash handling or retail environment preferred
  • Strong interpersonal and communication skills
  • Ability to lead a small team
  • Basic proficiency in math for cash management
  • Ability to follow company policies and procedures
  • Availability to perform physical tasks such as stocking and cleaning

Job Qualifications

  • High school diploma or equivalent
  • Prior cash handling or retail experience preferred
  • Strong customer service and communication skills
  • Ability to lead and motivate a team
  • Basic math and cash management skills
  • Familiarity with point of sale (POS) systems
  • Ability to work independently and collaboratively
  • Flexibility to work third shift hours

Job Duties

  • Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
  • Complete end-of-shift reports and close out procedures
  • Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
  • Maintain an organized and clean work area
  • Use suggested selling methods to promote and sell products
  • Ensure quality service is delivered to every guest
  • Handle guest complaints and issues by following company processes and guidelines
  • resolve team member conflict
  • and communicate issues to management
  • Determine break schedules and team member placement during shift
  • Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
  • Model behaviors that support the company’s common purpose
  • ensure guests and team members are supported at the highest level
  • Ensure all activities are in compliance with rules, regulations, policies, and procedures
  • Complete other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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