Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $20.00 - $22.00
Work Schedule
Flexible
Benefits
Hourly rate
DailyPay access
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
career growth
Job Description
WoodSpring Suites in Ceres, CA is a part of a nationally recognized hotel brand known for its extended stay accommodations that provide a comfortable and affordable home away from home for travelers and long-term guests. Operated by Hotel Management & Consulting, Inc., this establishment prides itself on delivering outstanding guest service through dedicated hospitality professionals working in a respectful and performance-driven environment. The company values equal opportunity and merit-based advancement, fostering a team-oriented culture where employees are supported to balance professional development with their personal lives. The hotel offers a range of benefits including medical, dental, and vision coverage, alongside flexible pay options and career growth opportunities, making it an attractive workplace for those passionate about hospitality.
The role of Lead Guest Attendant at WoodSpring Suites involves taking on leadership responsibilities to maintain high operational standards and superior guest experiences. This position supports the General Manager with managing daily hotel operations and leads a small but efficient team focused on delivering excellent service in both front desk and back-of-house settings. The Lead Guest Attendant is responsible for training staff, monitoring guest relations, managing financial tasks such as posting checks and labor tracking, coordinating housekeeping assignments, and assisting with marketing initiatives to improve hotel occupancy rates. This role also requires handling emergency procedures and ensuring the security of guests and the property, alongside fostering a strong team spirit. The position offers an hourly wage ranging from $20.00 to $22.00 based on experience, with additional benefits such as daily pay access through DailyPay and participation in an employee assistance program to support well-being. This opportunity is ideal for an energetic team leader with at least one year of hotel leadership experience and strong organizational and communication skills, who is proactive and capable of multitasking in a dynamic environment. The Lead Guest Attendant is pivotal to the smooth operation and guest satisfaction at WoodSpring Suites, making it a fulfilling career path for those seeking growth in the hospitality industry.
The role of Lead Guest Attendant at WoodSpring Suites involves taking on leadership responsibilities to maintain high operational standards and superior guest experiences. This position supports the General Manager with managing daily hotel operations and leads a small but efficient team focused on delivering excellent service in both front desk and back-of-house settings. The Lead Guest Attendant is responsible for training staff, monitoring guest relations, managing financial tasks such as posting checks and labor tracking, coordinating housekeeping assignments, and assisting with marketing initiatives to improve hotel occupancy rates. This role also requires handling emergency procedures and ensuring the security of guests and the property, alongside fostering a strong team spirit. The position offers an hourly wage ranging from $20.00 to $22.00 based on experience, with additional benefits such as daily pay access through DailyPay and participation in an employee assistance program to support well-being. This opportunity is ideal for an energetic team leader with at least one year of hotel leadership experience and strong organizational and communication skills, who is proactive and capable of multitasking in a dynamic environment. The Lead Guest Attendant is pivotal to the smooth operation and guest satisfaction at WoodSpring Suites, making it a fulfilling career path for those seeking growth in the hospitality industry.
Job Requirements
- High school diploma or equivalent
- Minimum of 1 years experience in hotel leadership
- Proficient computer skills
- Ability to kneel, squat, stand, sit, bend, and twist for long periods
- Ability to lift, push, pull up to 20lbs regularly and occasionally up to 50lbs
- Ability to work flexible hours
- Strong communication skills
- Willingness to assist with various hotel operational duties
- Ability to work in a team environment
- Commitment to guest service excellence
Job Qualifications
- Minimum of 1 years experience in hotel leadership including front desk and back-of-house operations
- Proficient computer skills
- Strong team building skills
- Excellent organizational, time management, and problem-solving abilities
- Effective oral and written communication skills
- Proactive in solving problems
Job Duties
- Train and provide guidance to staff
- Discuss staff performance discrepancies and training needs with General Manager
- Attend and lead staff huddles
- Post checks in PMS
- Complete weekly labor tracker
- Manage payment due reports
- Post paid outs and receipts
- Monitor and follow up on guest feedback and concerns
- Suggest and sell amenities
- Ensure guest and property security
- Assign rooms to be cleaned by housekeeping
- Aid General Manager in inspecting rooms
- Manage inventory
- Check property email
- Build relationships with vendors and guests
- Foster teamwork
- Assist with in-house guest sales and marketing initiatives to increase occupancy
- Assist with housekeeping duties and laundry
- Cover employee shifts as needed
- Know and follow property emergency procedures
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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