Lead Food Services Team Member

New Braunfels, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $11.85 - $17.25

Work Schedule

Flexible

Benefits

Fuel discount

nation-wide medical plan

Dental

Vision

401(k)

flexible spending accounts

Adoption assistance

Tuition Reimbursement

flexible schedule

weekly pay

Job Description

Pilot Company is a prominent leader in the travel center industry with a vast network of over 750 retail and fueling locations spread across 44 states in the U.S. and six Canadian provinces. Since its inception in 1958 by Jim A. Haslam II, Pilot Company has grown to employ more than 30,000 team members. The company is renowned for its commitment to providing top-quality services, rooted in its founding values of a people-first culture and dedication to giving back to the communities it serves. Under the current leadership of CEO Adam Wright, Pilot Company continues to innovate and grow, excelling not only in retail and fueling services but also in energy and logistics. This division stands out as a leading supplier of fuel, operating one of the largest tanker fleets in the nation and supporting critical oil operations in some of the busiest basins. The company’s diverse portfolio extends across supply chain management, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales, and marketing, reflecting a comprehensive approach to fueling people and keeping North America moving. Pilot Company emphasizes an inclusive and fair hiring process and encourages military veterans to apply, reflecting the company’s commitment to diversity and equal opportunity.

The role offered is for providing operational support to the restaurant management team. This position is a key supervisory role during the restaurant’s non-peak hours and as needed, to ensure smooth and efficient restaurant operations. The primary responsibility is to maintain the high standards of brand and Pilot Travel Centers (PTC) restaurant operations, ensuring that both customer experience and operational efficiency are optimized. Responsibilities include executing shift plans, following up on assigned tasks, and assisting the management team whenever necessary. The person in this role will also work in hourly positions occasionally to provide hands-on support and leadership. Monitoring food preparation, register procedures, cash handling policies, labor usage, and break policies are crucial parts of this job to maintain compliance and operational standards. The role requires a focus on hospitality and speed of service (SOS) goals, adhering to cleanliness and safety standards, and ensuring all team members follow dress code and maintenance procedures. Additionally, it involves training and cross-training team members, advising the General Manager on performance and disciplinary issues, and ensuring compliance with marketing and product standards to keep offerings fresh and appealing. With pay rates starting between $11.85 and $17.25 per hour, this role presents an excellent opportunity for those seeking a leadership position within a stable and supportive company environment, which also offers benefits such as flexible scheduling, weekly pay, tuition reimbursement, and comprehensive medical and dental plans. This position is ideal for individuals who thrive in dynamic environments, have a passion for hospitality, and are eager to contribute to a company that values its people and community impact.

Job Requirements

high school diploma or equivalent
previous restaurant supervisory or leadership experience preferred
ability to work flexible hours including nights, weekends, and holidays
basic math skills for cash handling
knowledge of food safety and sanitation practices
ability to follow procedures and policies

Job Qualifications

high school diploma or equivalent
previous restaurant supervisory or leadership experience preferred
effective communication skills
ability to lead and motivate a team
strong attention to detail
ability to work flexible hours including nights, weekends, and holidays
basic math skills for cash handling
knowledge of food safety and sanitation practices
customer service orientation
ability to follow procedures and policies

Job Duties

maintains brand and ptc restaurant operational standards
executes shift plan
follows up assigned tasks
assists management team
works hourly positions
monitors food prep and register procedures and cash handling policies and processes
accountable for hospitality and speed of service (sos) goals at all times according to brand and ptc hospitality standards
provides direction to team members during shift
ensures restaurant cleaning processes and methods are followed
monitors labor usage and break policy according to blue cube
adheres to restaurant plans/objectives as set by restaurant general manager
assists with training and cross training of team members as directed
adheres to all brand and ptc processes and policies
monitors register procedures and cash handling policies and processes
maintains safe working conditions by following all safety and security policies and processes
ensures all team members are adhering to brand and ptc's dress code standards
follows all brand maintenance processes and methods
advises restaurant general manager as to performance/discipline problems
ensures acceptable execution of suggestive selling, product, food safety and cleanliness standards
ensures compliance of brand and ptc marketing and ensures products are available and fresh
works hourly positions
other duties as assigned by management