Lead Food & Beverage Attendant, Serrano Vista Cafe
Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
San Manuel is one of the largest private employers in the Inland Empire, widely recognized for its commitment to employee growth, well-being, and community engagement. The establishment operates in the hospitality and gaming industry, providing a high-energy, dynamic casino and resort environment where exceptional service and guest satisfaction are paramount. Known for its vibrant and inclusive atmosphere, San Manuel specializes in creating memorable experiences through its diverse range of entertainment and hospitality services. The company prides itself on adhering to the highest standards of service, quality, and integrity, ensuring that every guest feels valued and welcome. With a strong emphasis on teamwork and leadership development, San Manuel continually invests in training and supporting its staff, fostering a positive workplace culture that supports personal and professional growth.
The role of Lead Food & Beverage Attendant at San Manuel is an essential leadership position within the Front of House (FOH) operations. Reporting directly to the Supervisor of Food & Beverage, this role encompasses a wide range of responsibilities aimed at ensuring seamless venue operations, exceptional guest experiences, and adherence to the Yaamava Brand Service Standards. The Lead Food & Beverage Attendant serves as an extension of the management team, providing direction, training, and support to a team of attendants while actively participating in daily operational tasks.
This position requires a hands-on approach to leadership, including assisting with host stand responsibilities, managing transactions through the Point of Sale (POS) system, and overseeing dining room activities to maintain cleanliness and organization. The Lead Attendant plays a critical role in guest interaction by promptly addressing inquiries, concerns, and complaints with professionalism and care, striving to resolve issues before escalating them to higher management.
Inventory management, including maintaining proper stock levels, auditing cash register transactions, and helping with supply orders, is another integral duty of the role. Additionally, the Lead Attendant supports training efforts by communicating new procedures and ensuring team members are equipped to deliver efficient, high-quality service. This leadership role also requires collaboration with both FOH and Culinary teams to synchronize efforts and deliver a best-in-class experience aligned with enterprise goals.
The ideal candidate must demonstrate strong communication skills, capability to work effectively under pressure, and a deep commitment to customer service excellence. Physical demands of the role include the ability to exert force for lifting up to 40 pounds occasionally and perform physical activities such as stooping, kneeling, and repetitive motions. Shifts may include evenings, weekends, and holidays, reflecting the fast-paced and high-demand hospitality environment.
San Manuel offers a stimulating work environment within a climate-controlled casino and resort setting. This position not only demands operational expertise but also a passion for hospitality and leadership development. Candidates must be prepared to fulfill certain licensing requirements, including obtaining and maintaining food handler and responsible beverage service certifications, further emphasizing San Manuel’s commitment to safety and compliance.
Joining the San Manuel team as a Lead Food & Beverage Attendant means becoming part of a thriving community dedicated to meaningful service, professional development, and a shared commitment to excellence that resonates throughout each guest’s experience. This role provides an excellent opportunity for those seeking to advance their career in the food and beverage industry while contributing to a reputable and supportive employer.
The role of Lead Food & Beverage Attendant at San Manuel is an essential leadership position within the Front of House (FOH) operations. Reporting directly to the Supervisor of Food & Beverage, this role encompasses a wide range of responsibilities aimed at ensuring seamless venue operations, exceptional guest experiences, and adherence to the Yaamava Brand Service Standards. The Lead Food & Beverage Attendant serves as an extension of the management team, providing direction, training, and support to a team of attendants while actively participating in daily operational tasks.
This position requires a hands-on approach to leadership, including assisting with host stand responsibilities, managing transactions through the Point of Sale (POS) system, and overseeing dining room activities to maintain cleanliness and organization. The Lead Attendant plays a critical role in guest interaction by promptly addressing inquiries, concerns, and complaints with professionalism and care, striving to resolve issues before escalating them to higher management.
Inventory management, including maintaining proper stock levels, auditing cash register transactions, and helping with supply orders, is another integral duty of the role. Additionally, the Lead Attendant supports training efforts by communicating new procedures and ensuring team members are equipped to deliver efficient, high-quality service. This leadership role also requires collaboration with both FOH and Culinary teams to synchronize efforts and deliver a best-in-class experience aligned with enterprise goals.
The ideal candidate must demonstrate strong communication skills, capability to work effectively under pressure, and a deep commitment to customer service excellence. Physical demands of the role include the ability to exert force for lifting up to 40 pounds occasionally and perform physical activities such as stooping, kneeling, and repetitive motions. Shifts may include evenings, weekends, and holidays, reflecting the fast-paced and high-demand hospitality environment.
San Manuel offers a stimulating work environment within a climate-controlled casino and resort setting. This position not only demands operational expertise but also a passion for hospitality and leadership development. Candidates must be prepared to fulfill certain licensing requirements, including obtaining and maintaining food handler and responsible beverage service certifications, further emphasizing San Manuel’s commitment to safety and compliance.
Joining the San Manuel team as a Lead Food & Beverage Attendant means becoming part of a thriving community dedicated to meaningful service, professional development, and a shared commitment to excellence that resonates throughout each guest’s experience. This role provides an excellent opportunity for those seeking to advance their career in the food and beverage industry while contributing to a reputable and supportive employer.
Job Requirements
- High school diploma or GED
- Minimum two years of food and beverage experience
- Must be able to read, write, and communicate in English
- Must be able to perform simple mathematical operations
- Must be able to manage cash transactions accurately and securely
- Must provide friendly and efficient service to guests and team members
- Must be able to communicate clearly and effectively
- Must be able to work under pressure and remain calm and efficient
- Must obtain and maintain a current Food Handler's card
- Must obtain and maintain a Responsible Beverage Service certification
- May be required to obtain and maintain a gaming license as per San Manuel Tribal Gaming Commission
- No driving responsibilities required
Job Qualifications
- High school diploma or GED
- Minimum two years of food and beverage experience
- Minimum two years of customer service experience preferred
- Previous leadership training or experience preferred
- Ability to read, write, and communicate in English
- Ability to perform basic mathematical operations
- Ability to manage cash transactions accurately and securely
- Friendly and efficient service skills
- Clear and effective communication skills
- Ability to work under pressure while maintaining calmness and efficiency
Job Duties
- Create a memorable guest experience by providing exceptional service
- Ensure all food and beverage guest experience policies and programs are followed
- Serve as an extension to leadership and assist management as needed
- Address guest inquiries, concerns, and complaints promptly
- Coordinate guest needs with team members, kitchen staff, and other departments
- Assign and monitor team members' tasks and maintain cleanliness of the venue
- Maintain stock and inventory and aid with ordering supplies
- Audit cash register transactions for accuracy
- Complete shift reports and reset team member POS
- Communicate and administer new training material
- Collaborate with management to improve efficiency, productivity, and guest satisfaction
- Perform team member uniform checks and check out
- Assist with hosting duties, serving stations, seating rotation, and guest assistance at kiosks
- Perform bar set-up and beverage batching where applicable
- Perform other duties as assigned to support department operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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