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Lead Food & Beverage Attendant, Serrano Vista Cafe
Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
San Manuel is one of the largest private employers in the Inland Empire, widely recognized for its commitment to employee growth, well-being, and community engagement. The establishment operates in the hospitality and gaming industry, providing a high-energy, dynamic casino and resort environment where exceptional service and guest satisfaction are paramount. Known for its vibrant and inclusive atmosphere, San Manuel specializes in creating memorable experiences through its diverse range of entertainment and hospitality services. The company prides itself on adhering to the highest standards of service, quality, and integrity, ensuring that every guest feels valued and welcome. With a strong emphasis... Show More
Job Requirements
- High school diploma or GED
- Minimum two years of food and beverage experience
- Must be able to read, write, and communicate in English
- Must be able to perform simple mathematical operations
- Must be able to manage cash transactions accurately and securely
- Must provide friendly and efficient service to guests and team members
- Must be able to communicate clearly and effectively
- Must be able to work under pressure and remain calm and efficient
- Must obtain and maintain a current Food Handler's card
- Must obtain and maintain a Responsible Beverage Service certification
- May be required to obtain and maintain a gaming license as per San Manuel Tribal Gaming Commission
- No driving responsibilities required
Job Qualifications
- High school diploma or GED
- Minimum two years of food and beverage experience
- Minimum two years of customer service experience preferred
- Previous leadership training or experience preferred
- Ability to read, write, and communicate in English
- Ability to perform basic mathematical operations
- Ability to manage cash transactions accurately and securely
- Friendly and efficient service skills
- Clear and effective communication skills
- Ability to work under pressure while maintaining calmness and efficiency
Job Duties
- Create a memorable guest experience by providing exceptional service
- Ensure all food and beverage guest experience policies and programs are followed
- Serve as an extension to leadership and assist management as needed
- Address guest inquiries, concerns, and complaints promptly
- Coordinate guest needs with team members, kitchen staff, and other departments
- Assign and monitor team members' tasks and maintain cleanliness of the venue
- Maintain stock and inventory and aid with ordering supplies
- Audit cash register transactions for accuracy
- Complete shift reports and reset team member POS
- Communicate and administer new training material
- Collaborate with management to improve efficiency, productivity, and guest satisfaction
- Perform team member uniform checks and check out
- Assist with hosting duties, serving stations, seating rotation, and guest assistance at kiosks
- Perform bar set-up and beverage batching where applicable
- Perform other duties as assigned to support department operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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