Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $80,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Shift Differentials
Job Description
Arizona Charlie's, LLC operates as a prominent hospitality and entertainment company known for its diverse portfolio of properties that span gaming, hospitality, and entertainment sectors. As a valued part of the community, Arizona Charlie's establishes itself not merely as a place to work but as a platform for building long-term careers. The company prides itself on fostering a supportive environment for both new entrants and seasoned professionals seeking to elevate their career trajectory. Driven by a team of passionate, reliable individuals, Arizona Charlie's is dedicated to delivering exceptional service and memorable experiences to its guests. Their Arizona Charlies Decatur location is currently seeking a dedicated, full-time Lead Food & Beverage Attendant to join their team, contributing to the seamless operations and vibrant atmosphere the company is recognized for.
The Lead Food & Beverage Attendant plays a critical role within the front-of-house food service operations, acting as a working leader guiding daily workflow, ensuring order accuracy, and maintaining high standards of service delivery. This role demands a hands-on approach where the attendant not only manages operational duties but also actively supports, trains, and motivates team members to perform at their best. By leading through example and clear communication, this position ensures a productive and guest-focused environment capable of meeting the dynamic needs of a fast-paced restaurant setting.
In this capacity, the Lead Food & Beverage Attendant will be responsible for training new hires, coordinating shifts, overseeing POS system transactions, and ensuring compliance with health and safety regulations. They also serve as the first point of contact for resolving guest or team member concerns, providing timely escalation to management when complex issues arise. The role extends to the management of inventory, preparation and service of menu items, and maintaining cleanliness and operational efficiency in all food and beverage areas. Emphasizing a culture of respect, safety, and inclusiveness, this position supports Arizona Charlie's commitment to providing outstanding guest experiences and fostering a collaborative work environment.
Candidates for this position need proven experience in a high-volume, fast-paced food service environment, with competencies in cash handling, POS system operation, and team leadership. Strong communication skills, organizational ability, and flexibility to adapt to varying business demands are essential. Moreover, candidates must meet age and regulatory work requirements, including the acquisition of appropriate work and safety cards. Physical ability to perform the job tasks is also important, including regular lifting, standing, and effective communication. Joining Arizona Charlie's as a Lead Food & Beverage Attendant offers a rewarding opportunity to contribute to a respected hospitality leader, supported by a company culture that values growth, teamwork, and guest satisfaction.
The Lead Food & Beverage Attendant plays a critical role within the front-of-house food service operations, acting as a working leader guiding daily workflow, ensuring order accuracy, and maintaining high standards of service delivery. This role demands a hands-on approach where the attendant not only manages operational duties but also actively supports, trains, and motivates team members to perform at their best. By leading through example and clear communication, this position ensures a productive and guest-focused environment capable of meeting the dynamic needs of a fast-paced restaurant setting.
In this capacity, the Lead Food & Beverage Attendant will be responsible for training new hires, coordinating shifts, overseeing POS system transactions, and ensuring compliance with health and safety regulations. They also serve as the first point of contact for resolving guest or team member concerns, providing timely escalation to management when complex issues arise. The role extends to the management of inventory, preparation and service of menu items, and maintaining cleanliness and operational efficiency in all food and beverage areas. Emphasizing a culture of respect, safety, and inclusiveness, this position supports Arizona Charlie's commitment to providing outstanding guest experiences and fostering a collaborative work environment.
Candidates for this position need proven experience in a high-volume, fast-paced food service environment, with competencies in cash handling, POS system operation, and team leadership. Strong communication skills, organizational ability, and flexibility to adapt to varying business demands are essential. Moreover, candidates must meet age and regulatory work requirements, including the acquisition of appropriate work and safety cards. Physical ability to perform the job tasks is also important, including regular lifting, standing, and effective communication. Joining Arizona Charlie's as a Lead Food & Beverage Attendant offers a rewarding opportunity to contribute to a respected hospitality leader, supported by a company culture that values growth, teamwork, and guest satisfaction.
Job Requirements
- At least 21 years of age
- High school diploma or equivalent preferred
- Ability to effectively communicate in English, both written and verbal
- Obtain and maintain all work cards as required by the company
- Verify right to work in the United States
- Food Handlers Card
- Alcohol Awareness Card
Job Qualifications
- 1 year of experience in a high-volume, fast-paced restaurant or cashiering environment required
- Previous cash handling and guest service experience required
- Prior experience with POS systems preferred
- Demonstrated ability to guide and motivate peers in a high-volume or guest-facing environment
- Strong verbal communication and interpersonal skills to deliver coaching, relay expectations, and assist in conflict resolution
- Reliable and organized with the ability to prioritize tasks and support shift coordination
- Flexible to adapt to changing business needs, schedules, and guest volumes
- Committed to fostering a respectful, inclusive, and safety-conscious work environment
- Ability to access and input information using a moderately complex computer system
Job Duties
- Assist with training and serve as a resource to team members to support performance, engagement, and adherence to company standards
- Support daily operations by monitoring work areas, guest interactions, and service flow for quality, efficiency, and safety
- Serve as a shift lead and escalation point for resolving basic team member or guest concerns, referring complex issues to management as needed
- Oversee POS system operations, including transaction accuracy, supply levels, and end-of-shift balancing
- Coordinate FOH inventory including to-go items, bottled sodas, and cutlery, and assist with warehouse ordering
- Prepare and serve menu items according to recipes and specifications
- ensure adherence to food safety and sanitation standards
- Conduct new hire training, including cashier procedures, comp and cash handling, and recipe standards
- Maintain cleanliness and sanitation of workstations and dining room areas
- Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
- Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the companys guest service culture standards
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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