Lead Customer Service Representative (Lead Receptionist)

Norristown, PA, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Internship

Consulting

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $21.00 - $25.00

Benefits

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

401k plan with company match

Job Description

Phoenixville Animal Hospital, located at 1121 W. Bridge St., Phoenixville, PA 19460, is a well-established veterinary practice dedicated to providing high-quality care for pets and exceptional service to their owners. This animal hospital prides itself on fostering a compassionate, dynamic, and supportive environment for both its clients and staff. Known for its commitment to core values centered on respect, empathy, and professionalism, the hospital has been serving the local community by ensuring pets receive excellent medical attention while their owners enjoy a welcoming and friendly atmosphere. It continuously seeks to expand and improve its services, placing a strong emphasis on... Show More

Job Requirements

High school diploma or equivalent
prior experience in customer service or reception in veterinary field
demonstrated commitment to MVP core values
computer literacy including keyboarding and use of communication tools
working knowledge of veterinary terminology
excellent spelling and grammar
ability to handle varied and sometimes difficult conditions such as exposure to unpleasant odors and noises
ability to display tact and respect with clients and team members
ability to remain confident, calm, and professional under stress
genuine liking for animals and interest in animal care

Job Qualifications

High school diploma or equivalent
prior experience in customer service or reception in veterinary field required
demonstrated commitment to MVP core values
computer knowledge including keyboarding and use of communication tools
working knowledge of veterinary terminology
excellent spelling and grammar
ability to handle varied and sometimes difficult conditions
ability to display tact and respect with clients and team members
ability to conduct oneself in a confident, calm, and professional manner
genuine liking for animals and working in animal care field

Job Duties

Maintain and uphold the core values and mission statement of MVP
greet clients and pets by name with a smile and a positive, solution-oriented attitude
answer phones promptly and professionally using a multi-line phone system
screen and route calls to appropriate staff
schedule appointments and surgeries according to hospital scheduling guidelines and make confirmation calls
note details in medical records during client conversations
train new employees using level training method
foster collaborative relationships with other team members and departments
enter accurate charges and explain invoices
collect payment when services are rendered
verify the eligibility of clients with charge accounts
balance the cash drawer at the end of each day
check medical and computer records for accurate client information
fill prescriptions refill forms and provide routine administration instructions to clients
advise clients on preventative treatments and retail items

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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