Lead Concierge - Pre-opening Team | The Inn at Sundance Mountain Resort

Provo, UT, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $18.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Employee Discounts

Season pass

Job Description

Sundance Mountain Resort is a renowned mountain resort known for its enchanting location and commitment to providing exceptional guest experiences throughout the year. Nestled in a stunning natural setting, the resort combines the beauty of the mountains with a focus on environmental stewardship and a rich cultural heritage, making it a premier destination for travelers seeking a blend of outdoor adventure and relaxation. Sundance Mountain Resort offers a wide range of amenities including lodging, dining, recreational activities, and unique seasonal programming. Its dedication to preserving the land and offering personalized services to guests sets it apart in the hospitality industry.Show More

Job Requirements

High school diploma or equivalent
minimum of 6 months related experience in guest services or hospitality
proficiency in Microsoft Office
experience with Stay N Touch, Fare Harbor, and Tock preferred
must be 21 years or older
ability to lift up to 50 lbs regularly
ability to sit, stand, walk, talk, hear, and use hands for extended periods
available to work weekends and holidays

Job Qualifications

High school diploma or equivalent required
college coursework or certification in hospitality preferred
minimum of 6 months to 1 year of related experience in guest services, hospitality, or concierge roles
proficiency in Microsoft Office, email, spreadsheets, and internet research
experience with Stay N Touch, Fare Harbor, Tock, and 2-way radios strongly preferred
must be 21 years of age or older
ability to lift up to 50 lbs regularly and up to 100 lbs occasionally
ability to sit, stand, walk, talk, hear, and use hands for extended periods
strong attention to detail, multitasking, and follow-through in a dynamic environment

Job Duties

Lead, train, and support the Concierge team to uphold exceptional service standards
serve as a liaison with external vendors and ensure accurate invoicing, payments, and commission tracking
guide guests with pre-arrival communications, activity reservations, transportation coordination, and dining bookings
manage guest itineraries and ensure seamless communication before, during, and after their stay
collaborate with the Front Desk team, Bell Captain, and Food & Beverage on logistics for high-occupancy days
oversee seasonal offerings and guest programming such as Holiday Happenings
maintain guest amenity programs and manage the ordering and distribution of collateral materials
support development and implementation of a loyalty or repeat guest program
coordinate guest amenities and handwritten welcome cards for in-room delivery
share the Sundance story and commitment to land preservation and environmental stewardship
provide expert knowledge on resort amenities, programming, and area activities including Park City and Salt Lake City
assist with guest billing and reservation confirmations for various activities and services
utilize Stay N Touch, Fare Harbor, Tock, Microsoft Office, and other platforms to support guest service
maintain a professional presence at the Concierge Desk and exhibit exceptional interpersonal and communication skills

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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