Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $16.00 - $18.00
Work Schedule
Weekend Shifts
Benefits
401(k) savings plan
401(k) matching
Job Description
ClubLife is a premier members-only club dedicated to providing an exclusive and exceptional experience to its members through personalized services, events, and facilities. Renowned for its commitment to delivering outstanding hospitality and creating a warm, welcoming environment, the ClubLife community thrives on offering remarkable moments and fostering meaningful connections. The club emphasizes a blend of luxury, comfort, and tailored service designed to meet the unique preferences and needs of each member. Not only focused on social gatherings and recreational activities, ClubLife also prioritizes innovative member services that enhance the overall club experience, ensuring that every interaction is memorable. This holistic approach to luxury club management makes ClubLife a sought-after destination for discerning individuals seeking a community with elevated standards and unparalleled attention to detail.
The ClubLife Concierge role is a part-time, hourly position with a pay rate ranging from $16.00 to $18.00 and offers benefits such as a 401(k) savings plan with matching contributions. As an integral member of the Member Experience Team, the Concierge plays a critical role in supporting project work and achieving the club’s goals by consistently creating memorable experiences for members before, during, and after their visits. This role requires a warm and engaging presence, acting as the face of the club and a trusted point of contact for members seeking assistance or information. The Concierge is responsible for communication across multiple channels, including in-person interactions, phone calls, and digital platforms, ensuring that every member feels valued, attended to, and recognized.
Responsibilities include managing member inquiries and reservations, promoting club events, and handling various concierge services such as scheduling and information provision about club offerings. The Concierge helps cultivate strong member relationships through personalized attention, establishing connections that foster loyalty and enhance member satisfaction. Moreover, the role includes participation in special projects such as birthday campaign execution, reservation follow-up, and sending invitations to signature club events. Maintaining cleanliness and organization at the lobby and front entrance, managing supplies for members, and providing business services like faxing and copying are also important aspects of the role.
The ideal candidate for this position is service-oriented, capable of multitasking, and possesses strong communication skills across verbal, written, and digital formats. A positive attitude, adaptability to new technologies, and a commitment to teamwork are essential qualities. The club values individuals who can perform well under pressure while maintaining attention to detail and who embody professionalism and respect. This position requires flexibility regarding schedule, including availability for additional hours on weekends and holidays as needed to meet job demands and deadlines. The role offers a unique opportunity to be part of a vibrant team that actively contributes to making every club visit a warm welcome and a magical moment for members.
The ClubLife Concierge role is a part-time, hourly position with a pay rate ranging from $16.00 to $18.00 and offers benefits such as a 401(k) savings plan with matching contributions. As an integral member of the Member Experience Team, the Concierge plays a critical role in supporting project work and achieving the club’s goals by consistently creating memorable experiences for members before, during, and after their visits. This role requires a warm and engaging presence, acting as the face of the club and a trusted point of contact for members seeking assistance or information. The Concierge is responsible for communication across multiple channels, including in-person interactions, phone calls, and digital platforms, ensuring that every member feels valued, attended to, and recognized.
Responsibilities include managing member inquiries and reservations, promoting club events, and handling various concierge services such as scheduling and information provision about club offerings. The Concierge helps cultivate strong member relationships through personalized attention, establishing connections that foster loyalty and enhance member satisfaction. Moreover, the role includes participation in special projects such as birthday campaign execution, reservation follow-up, and sending invitations to signature club events. Maintaining cleanliness and organization at the lobby and front entrance, managing supplies for members, and providing business services like faxing and copying are also important aspects of the role.
The ideal candidate for this position is service-oriented, capable of multitasking, and possesses strong communication skills across verbal, written, and digital formats. A positive attitude, adaptability to new technologies, and a commitment to teamwork are essential qualities. The club values individuals who can perform well under pressure while maintaining attention to detail and who embody professionalism and respect. This position requires flexibility regarding schedule, including availability for additional hours on weekends and holidays as needed to meet job demands and deadlines. The role offers a unique opportunity to be part of a vibrant team that actively contributes to making every club visit a warm welcome and a magical moment for members.
Job Requirements
- Minimum of one year of experience in hospitality or similar role
- Availability to work additional hours including weekends and holidays as outlined on the weekly schedule
- Ability to attend daily line-up and participate actively
- Commitment to arriving in a clean and neat uniform and being properly groomed according to club standards
- Ability to work safely and adhere to company policies
- Service recovery knowledge and ability to handle member and guest complaints
- Open, flexible, and adaptable to changing member and guest needs
- Strong communication skills
- Ability to maintain clean and organized work areas
- Willingness to assume various responsibilities as requested
- Attendance in accordance with scheduled shifts
Job Qualifications
- Minimum of one year of experience in the hospitality business or a similar role
- Service-oriented mindset with the ability to make every guest feel valued
- Strong communication skills including verbal, written, phone, text, and social media
- Ability to work well under pressure while coordinating multiple tasks
- Strong organizational skills and attention to detail
- Positive phone demeanor
- Exceptional listening skills
- Competence with Microsoft Office suite including Word, Outlook, and Excel
- Adaptability to new technology
- Positive attitude and willingness to work as part of a team
- Ability to prioritize time effectively as a multi-tasker
Job Duties
- Communicate ClubLife through all channels and take care of member's needs related to reservations, inquiries, and preferences
- Speak to members on various topics and promote member events, gatherings, facilities, services, and experiences
- Build relationships and report with members and guests while handling key ClubLife project work such as birthday campaign execution, reservation follow-up, and event invitations
- Focus on name recognition and connection through warm welcomes and fond farewells
- Direct members and guests within the club and provide business and concierge services proactively to create magic moments
- Inform members and guests of club services, features, upcoming events, room locations, and amenities in person and over the phone
- Assist members with scheduling appointments and reservations for club programs and services in accordance with club standards
- Maintain the lobby, front entrance, workstation, and surrounding areas clean and organized, and ensure supplies for members and guests are stocked
- Accommodate member and guest business service requests including faxing, copying, and mailing, managing the requests from start to finish
- Assist with member experience initiatives such as club newsletter, message on hold, website calendar updates, event announcements, outbound calls, and marketing collateral to promote member services
- Seat guests as needed
- Adhere to company, club, and department operational standards, policies, and procedures
- Conduct oneself professionally and respectfully
- Work safely
- Participate in daily line-up and requested activities
- Maintain a clean and neat uniform appearance and grooming according to club standards
- Adapt to members and guest changing needs with flexibility and openness
- Understand and apply service recovery procedures for member and guest complaints
- Notify management of complaints and resolve issues promptly
- Assume different responsibilities as needed and requested as an essential part of the job
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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