Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $23.00
Benefits
bonus program
Renewal incentives
Competitive benefits package
Up to $5,200 annual reimbursement for professional development opportunities
20%-40% housing discount at select JBG SMITH communities
Job Description
JBG SMITH is a prominent real estate investment trust that owns, operates, invests in, and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington, DC. With a reputation for creativity and scale, JBG SMITH is more than just a property owner; it is a placemaker that shapes inspiring and engaging spaces designed to create substantial value while positively impacting the communities it serves. The company has consistently earned recognition as one of The Washington Post's Top Workplaces in the region, highlighting its commitment to outstanding work environments, employee satisfaction, and robust opportunities for career growth and advancement... Show More
Job Requirements
- Experience in customer service-related fields such as hospitality, retail, or restaurants
- Prior leadership and supervisory experience
- Strong interpersonal skills and a desire for learning and professional development
- Strong aptitude for computer systems and software
- Passion for providing exceptional customer experiences and embodying the core customer service elements of caring, professionalism, empowerment, leadership, and inclusion
Job Qualifications
- Experience in customer service-related fields such as hospitality, retail, or restaurants
- Prior leadership and supervisory experience
- Strong interpersonal skills and a desire for learning and professional development
- Strong aptitude for computer systems and software
- Passion for providing exceptional customer experiences and embodying the core customer service elements of caring, professionalism, empowerment, leadership, and inclusion
Job Duties
- Building a strong and cohesive concierge team that is motivated to perform including assisting, training, and coaching new team members while providing feedback to continuously improve the level of service
- Delivering a warm greeting to current and prospective residents to welcome them home
- Providing information to prospective residents and coordinating tours to assist leasing
- Connecting residents with high-end services that are available in the community including the best dog walkers, personal trainers and farm fresh deliveries
- Developing an in-depth knowledge of the neighborhood so that you can recommend the trendiest new coffeeshops, must-see art exhibits and other great things to do in the area
- Maintaining a highly organized front desk to efficiently assist residents with package and dry-cleaning deliveries as well as common area room reservations
- Participating in community activities and social events to build resident relationships
- Quickly responding to all resident requests and using creativity to solve problems to drive resident satisfaction
Job Location
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