Lead Concierge

Aegis Living Laurelhurst is a premier senior living community based in Seattle, Washington. As part of Aegis Living, a national leader renowned for its excellence in retirement, assisted living, and memory care, Laurelhurst embodies a commitment to enriching the lives of seniors by emphasizing health, quality of life, well-being, and fostering a strong community atmosphere. The establishment prides itself on delivering a warm and compassionate environment where residents, families, and staff feel valued and supported. Aegis Living is widely recognized for its dedication to creating vibrant and engaging lifestyles for seniors, providing not only exceptional care but also promoting independence and dignity within a beautifully maintained setting.

The Lead Concierge role at Aegis Living Laurelhurst is a pivotal position responsible for offering outstanding customer service to residents, guests, families, and staff. This role demands a person who thrives on interacting with others and takes pride in ensuring every visitor feels welcomed and well informed. The Lead Concierge is entrusted with managing the front desk, answering phone calls professionally, and serving as a first point of contact that reflects the community's values of kindness and respect. Working Wednesday through Saturday, this position offers a consistent schedule conducive to work-life balance.

Beyond greeting visitors, the Lead Concierge coordinates medical appointments and family outings in collaboration with the Care and Nursing Staff, ensuring seamless communication and support for residents' needs. The role supports the Marketing Department and Office Manager to help maintain smooth operations within the community. A successful candidate will have intimate knowledge of the community layout and employees' responsibilities, positioning them as a knowledgeable guide and resource person for visitors and residents alike.

The ideal Lead Concierge embodies compassion, positivity, and resilience, especially under pressure. Prior experience in receptionist, concierge, or supervisory roles is preferred, as is sensitivity to the unique needs of senior residents. The role requires a commitment to going above and beyond expectations in every interaction, consistently aiming to elevate the resident experience.

Aegis Living Laurelhurst offers competitive pay at $26.00 per hour along with a comprehensive benefits package including medical, dental, and vision insurance, 401K retirement plans, vacation and sick pay, appreciation days, and opportunities for defined growth and flexible scheduling. This career opportunity is suitable for individuals seeking stable employment within a supportive, dynamic, and mission-driven senior living environment.