Lead Concierge

Our community is dedicated to fostering an exceptional living environment where residents feel valued, welcomed, and supported. We pride ourselves on delivering outstanding customer service and creating a warm, engaging atmosphere. As a highly respected and professional establishment, we emphasize the importance of connection, service, and a polished experience for both residents and guests. We are currently seeking a highly capable Lead Concierge to join our team and play a pivotal role in maintaining these standards.\n\nThe Lead Concierge position is essential in setting the tone for exceptional resident and guest experiences while providing day-to-day leadership and support to the concierge team. This role requires a warm, professional, and service-oriented individual who can be the welcoming face of our community. The Lead Concierge serves as a trusted resource not only for residents but also for families, visitors, and team members, ensuring that all interactions are handled with professionalism and a high degree of care. This role is highly visible and critical in creating a polished, organized, and friendly front-of-house environment that reflects the values and high standards of our community.\n\nAs the backbone of the front desk operations, the Lead Concierge leads, coaches, and supports concierge team members to ensure consistent, high-quality customer service standards are met. This includes coordinating communication, scheduling, and coverage for the concierge team to maintain seamless service at all times. The Lead Concierge also plays an active role in supporting events, tours, and community activities to strengthen engagement and resident satisfaction. The position offers competitive hourly pay ranging from $18.00 to $22.06, based on experience and education, and comes with a supportive team-oriented environment that values collaboration and professional growth. This is a fantastic opportunity for someone passionate about hospitality and leadership to grow their career while contributing meaningfully to a thriving community setting.