Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k) retirement plan
flexible scheduling
Career development opportunities
Job Description
Ulta Beauty is the largest North American beauty retailer and a premier destination for cosmetics, fragrance, skin care products, hair care products, and salon services. Committed to transforming the world of beauty through a diverse and inspiring range of products, Ulta Beauty offers over 25,000 items from approximately 500 well-established and emerging beauty brands across all categories and price points, including its own private label. Each store also features a full-service salon providing hair, skin, brow, and make-up services, creating a comprehensive beauty experience for customers. Ulta Beauty prides itself on creating an environment of energy, passion, and excitement where... Show More
Job Requirements
- Work a flexible schedule to include days, evenings, weekends, and holidays
- The role of Lead Cashier cannot be held by a minor
- any associate being hired or promoted into the role must be 18 years of age
- Continuous mobility throughout the store during shift, including twisting
- Frequent bending, pulling, pushing, crouching, stooping, twisting, and reaching during shift
- Frequent lifting and/or moving up to 25 lbs. during shift
- Continuous coordination and manipulation of objects during shift
- If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.
Job Qualifications
- High school diploma is preferred
- 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred
- Proven ability to delegate, multi-task, and problem-solve
- Demonstrated knowledge and passion for guest service and a competency for selling
- Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service
- Demonstrated experience in exceeding sales goals and training new hires
- Proficient with basic technology (e.g., Point of Sale system and Apple devices)
- Excellent written and verbal communication
- Strong collaboration and interpersonal skills
- Ability to work independently and as part of a team
- Ability to build and maintain strong customer relationships
- Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable.
Job Duties
- Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink
- Ensure that each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services
- Courteously handle sales, refunds, and exchanges
- Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience
- Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals
- Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times
- Maintain prompt, regular attendance
- Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served
- Support the leadership team by completing cashier chat ins and chat outs as well as associate exit inspections as needed
- Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests
- Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, lead associates to do the same, and create excitement and accountability to individual and store credit and loyalty goals
- Assist in the training of new cashiers, and cross-training other associates in cashiering
- Stand out as a leader with the ability to engage and influence peers to achieve peak productivity and performance
- Drive cashier accountability in delivering an exceptional, personalized Ulta Beauty brand experience, and following Ulta Beauty’s systems’ prompts
- Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance
- Collaborate with managers and associates throughout the store to help grow the business
- Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards
- Adhere to Ulta Beauty’s dress code
- Ensure the completion of all transactions, including guest returns and associate transactions, and the proper control of all cash and media at the cashwrap according to company policies and procedures
- Complete select register open and close functions as directed by the manager on duty
- Maintain outstanding store standards and overall store cleanliness throughout the store, including at the cashwrap, on the salesfloor, and in the restrooms, backroom, and break area
- Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention
- Execute other operational tasks as directed.
Job Location
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