Lead Cashier

Pilot Company is a leading network of travel centers, boasting more than 750 retail and fueling locations across 44 states and six Canadian provinces. The company employs over 30,000 team members and is recognized as a top supplier of fuel through its energy and logistics division, which operates one of the largest tanker fleets in North America. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, Pilot Company has maintained a strong commitment to its founding values centered on a people-first culture and giving back to the community. The company supports a broad range of portfolios including supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, and sales and marketing. This comprehensive approach has made Pilot Company a key player in fueling commerce and keeping North America moving efficiently. The company is an equal opportunity employer welcoming applicants regardless of race, color, religion, sex, national origin, disability, or veteran status. Military personnel are encouraged to apply, reflecting the company’s inclusive hiring values.

The role available at Pilot Company is designed for energetic, customer-focused individuals who will process merchandise and fuel transactions efficiently. The position involves leading a small team of one-to-two cashiers, ensuring smooth transaction flow including cash, credit, and debit payments. Employees are tasked with completing end-of-shift reports and close-out procedures while adhering to company and legal guidelines concerning the sale of restricted merchandise such as alcohol and tobacco. The role requires maintaining an organized and clean work environment and utilizing recommended selling techniques to promote products. Delivering exceptional service to every guest is a critical part of the job, along with handling guest complaints, resolving team conflicts, and communicating issues to management calmly and professionally. Scheduling breaks and team member placements during shifts are also managed by the role holder. Additionally, the position involves supporting various travel center functions, including deli maintenance, cleaning showers and restrooms, stocking shelves, and preparing coffee. Employees are expected to model behaviors that support Pilot Company’s core purpose and ensure both guests and team members receive the highest level of support. Compliance with rules, regulations, policies, and procedures is mandatory, and additional duties may be assigned as needed. The pay rate for this position starts between $15.15 and $20.53 per hour, and a broad array of benefits enhances the employment package, making this an attractive opportunity for those seeking a dynamic and rewarding work environment.