
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Job Description
Ulta Beauty (NASDAQ: ULTA) is the largest North American beauty retailer and a premier beauty destination offering an extensive range of cosmetics, fragrance, skincare products, hair care products, and salon services. With over 25,000 products available from nearly 500 well-known and emerging beauty brands, Ulta Beauty provides beauty enthusiasts with an expansive selection that caters to all categories and price points, including its own private label. Each Ulta Beauty store features a full-service salon offering hair, skin, brow, and makeup services, creating a comprehensive beauty experience that attracts millions of customers annually.
At Ulta Beauty, the company fosters an environment of energy, passion, and excitement where the joy of discovery and artistry combine to deliver thrilling buying experiences. The company prides itself on its mission, vision, and lived values, emphasizing inclusion, the value of each voice, recognition for contributions, and abundant growth opportunities. With a commitment to transforming the world one shade, lash, and cut at a time, Ulta Beauty is a place where beauty’s true power comes to life.
The role of Lead Cashier (LC) at Ulta Beauty is central to achieving operational excellence and driving customer satisfaction. As a key part of the store team, the Lead Cashier ensures the efficiency and accuracy of guest transactions, maintains outstanding cashwrap standards, and supports overall store aesthetics and cleanliness. This role is ideal for cashiering professionals who thrive in a fast-paced retail environment and possess strong leadership skills to assist in training new cashiers and cross-training associates.
The Lead Cashier works closely with the leadership team to open and close registers, conduct associate exit inspections, and manage cashier chat ins/outs, ensuring all processes comply with company policies and procedures. Beyond transaction efficiency, the Lead Cashier plays a vital role in promoting Ulta Beauty’s loyalty programs, especially credit offerings, enhancing the guest experience through personalized service, product recommendations, and supporting in-store events and services.
This position demands a passion for delivering exceptional guest service, a focus on operational process excellence, and the goal of driving sales performance across multiple channels. The successful Lead Cashier influences peers through collaboration and engagement, contributing to a positive, inclusive environment focused on exceeding sales goals and achieving high levels of customer loyalty.
The role requires flexibility to work various shifts including days, evenings, weekends, and holidays, and the ability to stay informed on the latest industry trends, product ingredients, and benefits. With a strong emphasis on safety, asset protection, and loss prevention, the Lead Cashier ensures adherence to all company standards, helping to preserve the brand’s reputation and operational efficiency.
Prospective candidates should be prepared for a role involving continuous movement throughout the store, frequent physical activities such as bending, lifting up to 25 pounds, and maintaining a welcoming, organized space at the cashwrap and beyond. Ulta Beauty values associates who exhibit excellent interpersonal communication, problem-solving skills, and the ability to adapt in dynamic retail settings while contributing to ongoing professional development and training. The Lead Cashier position at Ulta Beauty offers a meaningful opportunity to grow within a community committed to beauty empowerment and exceptional guest experiences.
At Ulta Beauty, the company fosters an environment of energy, passion, and excitement where the joy of discovery and artistry combine to deliver thrilling buying experiences. The company prides itself on its mission, vision, and lived values, emphasizing inclusion, the value of each voice, recognition for contributions, and abundant growth opportunities. With a commitment to transforming the world one shade, lash, and cut at a time, Ulta Beauty is a place where beauty’s true power comes to life.
The role of Lead Cashier (LC) at Ulta Beauty is central to achieving operational excellence and driving customer satisfaction. As a key part of the store team, the Lead Cashier ensures the efficiency and accuracy of guest transactions, maintains outstanding cashwrap standards, and supports overall store aesthetics and cleanliness. This role is ideal for cashiering professionals who thrive in a fast-paced retail environment and possess strong leadership skills to assist in training new cashiers and cross-training associates.
The Lead Cashier works closely with the leadership team to open and close registers, conduct associate exit inspections, and manage cashier chat ins/outs, ensuring all processes comply with company policies and procedures. Beyond transaction efficiency, the Lead Cashier plays a vital role in promoting Ulta Beauty’s loyalty programs, especially credit offerings, enhancing the guest experience through personalized service, product recommendations, and supporting in-store events and services.
This position demands a passion for delivering exceptional guest service, a focus on operational process excellence, and the goal of driving sales performance across multiple channels. The successful Lead Cashier influences peers through collaboration and engagement, contributing to a positive, inclusive environment focused on exceeding sales goals and achieving high levels of customer loyalty.
The role requires flexibility to work various shifts including days, evenings, weekends, and holidays, and the ability to stay informed on the latest industry trends, product ingredients, and benefits. With a strong emphasis on safety, asset protection, and loss prevention, the Lead Cashier ensures adherence to all company standards, helping to preserve the brand’s reputation and operational efficiency.
Prospective candidates should be prepared for a role involving continuous movement throughout the store, frequent physical activities such as bending, lifting up to 25 pounds, and maintaining a welcoming, organized space at the cashwrap and beyond. Ulta Beauty values associates who exhibit excellent interpersonal communication, problem-solving skills, and the ability to adapt in dynamic retail settings while contributing to ongoing professional development and training. The Lead Cashier position at Ulta Beauty offers a meaningful opportunity to grow within a community committed to beauty empowerment and exceptional guest experiences.
Job Requirements
- Work a flexible schedule to include days, evenings, weekends, and holidays
- The role of Lead Cashier cannot be held by a minor. Any associate being hired or promoted into the role must be 18 years of age.
Job Qualifications
- High school diploma is preferred
- 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred
- Proven ability to delegate, multi-task, and problem-solve
- Demonstrated knowledge and passion for guest service and a competency for selling
- Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service
- Demonstrated experience in exceeding sales goals and training new hires
- Proficient with basic technology such as Point of Sale system and Apple devices
- Excellent written and verbal communication
- Strong collaboration and interpersonal skills
- Ability to work independently and as part of a team
- Ability to build and maintain strong customer relationships
- Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable.
Job Duties
- Contribute to meeting or exceeding the store's goals related to retail and service sales, omni-channel, guest loyalty including credit, and retail shrink as set by Ulta Beauty for the store
- Ensure that each guest receives exceptional service by providing a guest-friendly environment, including greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services
- Courteously handle sales, refunds, and exchanges
- Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience
- Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals
- Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times
- Maintain prompt, regular attendance
- Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served
- Support the leadership team by completing cashier chat ins and chat outs as well as associate exit inspections as needed
- Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests
- Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, lead associates to do the same, and create excitement and accountability to individual and store credit and loyalty goals
- Assist in the training of new cashiers, and cross-training other associates in cashiering
- Stand out as a leader with the ability to engage and influence peers to achieve peak productivity and performance
- Drive cashier accountability in delivering an exceptional, personalized Ulta Beauty brand experience, and following Ulta Beauty’s systems’ prompts
- Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance
- Collaborate with managers and associates throughout the store to help grow the business
- Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards
- Adhere to Ulta Beauty’s dress code
- Ensure the completion of all transactions, including guest returns and associate transactions, and the proper control of all cash and media at the cashwrap according to company policies and procedures
- Complete select register open and close functions as directed by the manager on duty
- Maintain outstanding store standards and overall store cleanliness throughout the store, including at the cashwrap, on the salesfloor, and in the restrooms, backroom, and break area
- Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention
- Execute other operational tasks as directed.
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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