Lead Cashier

San Juan, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

Employee assistance program

Professional Development

Job Description

Ulta Beauty is the largest North American beauty retailer and the premier destination for cosmetics, fragrance, skin care products, hair care products, and salon services. Founded with a vision to transform the world through the power of beauty, Ulta Beauty offers more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including its own private label. Ulta Beauty is renowned for creating exhilarating buying experiences for true beauty enthusiasts by blending artistry with passion and energy. The company operates both physical stores and a comprehensive online platform, making beauty accessible to a broad audience. With an emphasis on inclusivity, innovation, and customer-centricity, Ulta Beauty is committed to fostering a dynamic environment where possibilities are truly beautiful every day.

This job opening is for the position of Lead Cashier (LC) at Ulta Beauty, a role centered around ensuring the efficiency of guest transactions and upholding high cash wrap standards. The Lead Cashier plays a critical part in maintaining the overall aesthetics and cleanliness of the cashier area, contributing significantly to a positive shopping environment. As a leader among peers, the LC supports training of new cashiers and cross-trains other associates, demonstrating proactive collaboration and leadership skills. The LC’s responsibilities also include driving loyalty results through excellent sales performance, enhancing the guest experience, and promoting the Ulta Beauty loyalty program, including credit offerings. This position reports to the leadership team and assists with open and close register functions, associate exit inspections, and cashier handovers. A passion for customer service, process excellence, and achieving exceptional results is essential in this role.

The Lead Cashier is expected to champion Ulta Beauty’s mission, vision, and values, creating an inviting environment that encourages guest engagement and upselling of services and products. The role requires knowledge of industry trends and products to better serve customers and involves supporting the overall business growth by collaborating effectively with management and fellow associates. This is a full-time position that demands flexibility to work various shifts including days, evenings, weekends, and holidays. Candidates must be at least 18 years old due to the responsibilities of this role.

Ulta Beauty values inclusiveness and offers ongoing development opportunities for its employees through brand and category education, fostering personal and professional growth. The Lead Cashier also plays a role in maintaining company standards for safety, inventory control, and loss prevention, ensuring a secure and efficient workplace. Ultimately, the Lead Cashier acts as an ambassador for the Ulta Beauty brand, committed to delivering outstanding guest experiences and contributing to the store’s success in a vibrant retail environment.

Job Requirements

Work a flexible schedule to include days, evenings, weekends, and holidays
The role of Lead Cashier cannot be held by a minor
Any associate being hired or promoted into the role must be 18 years of age

Job Qualifications

High school diploma is preferred
2 years of relevant work experience or equivalent combination of education and relevant work experience preferred
Proven ability to delegate, multi-task, and problem-solve
Demonstrated knowledge and passion for guest service and a competency for selling
Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service
Demonstrated experience in exceeding sales goals and training new hires
Proficient with basic technology such as Point of Sale system and Apple devices
Excellent written and verbal communication
Strong collaboration and interpersonal skills
Ability to work independently and as part of a team
Ability to build and maintain strong customer relationships
Ability to react under pressure, use good judgment in ambiguous situations, and be flexible or adaptable

Job Duties

Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty including credit, and retail shrink as set by Ulta Beauty for the store
Ensure that each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services
Courteously handle sales, refunds, and exchanges
Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience
Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals
Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times
Maintain prompt, regular attendance
Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served
Support the leadership team by completing cashier chat ins and chat outs as well as associate exit inspections as needed
Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, lead associates to do the same, and create excitement and accountability to individual and store credit and loyalty goals
Assist in the training of new cashiers, and cross-training other associates in cashiering
Stand out as a leader with the ability to engage and influence peers to achieve peak productivity and performance
Drive cashier accountability in delivering an exceptional, personalized Ulta Beauty brand experience, and following Ulta Beauty’s systems’ prompts
Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance
Collaborate with managers and associates throughout the store to help grow the business
Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards
Adhere to Ulta Beauty’s dress code
Ensure the completion of all transactions, including guest returns and associate transactions, and the proper control of all cash and media at the cashwrap according to company policies and procedures
Complete select register open and close functions as directed by the manager on duty
Maintain outstanding store standards and overall store cleanliness throughout the store, including at the cashwrap, on the salesfloor, and in the restrooms, backroom, and break area
Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention
Execute other operational tasks as directed