Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
inclusive work environment
Job Description
SH Hotels & Resorts is a distinguished luxury hotel brand management company founded in 2006 by Barry Sternlicht. As an affiliate of the global private investment firm Starwood Capital Group, SH Hotels & Resorts has built a reputation for delivering exceptional hospitality experiences within the luxury travel segment. The company is committed to creating a caring, thoughtful culture that emphasizes good-natured and informed service. Their mission-driven approach influences everything from the guest experience and community building among like-minded travelers to protecting and respecting the planet we live on. This alignment of purpose with daily operations makes SH Hotels & Resorts... Show More
Job Requirements
- Minimum one year of related work experience
- Passion for guest service
- Experience in concierge operations
- Flexibility to work in a 24-hour environment
- Hard working and detail oriented
- Excellent communication skills
- Ability to collaborate effectively with others
Job Qualifications
- Post-secondary diploma or degree is a plus
- Minimum of one year experience in guest service or concierge operations
- Strong communication and interpersonal skills
- Detail oriented and highly organized
- Ability to work flexible hours in a 24-hour operation
- Team player mentality
- Passion for delivering outstanding guest service
Job Duties
- Coordinate logistics of guest stays including spa services, dinner reservations, and transportation
- Anticipate and meet guest needs from arrival to departure
- Communicate effectively with guests and team members
- Ensure seamless, timely service delivery
- Collaborate with other departments to enhance guest experience
- Maintain detailed records of guest preferences and requests
- Provide exceptional personalized service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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