Lead Beverage Bar Back

Buffalo, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $16.00

Work Schedule

Rotating Shifts

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Paid holidays

Job Description

Seneca Gaming Corporation is a premier entertainment and gaming company known for delivering exceptional casino experiences while maintaining high standards of operational excellence and customer service. With multiple bar locations within the casino, the corporation places a strong emphasis on smooth, efficient beverage operations to enhance patron satisfaction. It is an established company committed to fostering a welcoming and professional environment, emphasizing safety, cleanliness, and regulatory compliance across all departments and operational areas.

The Lead Beverage Bar Back plays a vital role in supporting the beverage service operations throughout the casino's various bar locations. This position is responsible for the transportation of supplies to bar backs, ensuring adequate inventory control, and maintaining a well-organized storage environment. The Lead Beverage Bar Back acts as a key liaison between management, vendors, and bar staff to guarantee that beverage operations run seamlessly and inventory pars are met consistently. The role also includes administrative responsibilities such as managing requisition forms, assisting with monthly inventories, and utilizing internal systems like the Seneca Workforce System (SWS), Microsoft Office, and BERG operations software for efficient workflow and communication.

This position demands a proactive individual capable of maintaining clean, sanitized beverage areas, including pump rooms, walk-in coolers, and all bar outlets, strictly adhering to health and sanitation guidelines set by regulatory authorities. The Lead Beverage Bar Back must demonstrate excellent organizational skills to manage stock rotation, accept and store deliveries accurately, and oversee the cleanliness of the dock and storage areas. The individual in this role will also collaborate closely with management and vendors to ensure that all beverage dispensing and machinery systems such as BERG, Pepsi, and coffee machines are fully operational and regularly maintained.

Strong communication and interpersonal skills are essential, as is the ability to provide exceptional customer service while maintaining professionalism in interactions with patrons, supervisors, managers, and co-workers. The position also requires physical stamina and the ability to perform demanding tasks, including lifting heavy loads up to 160 pounds and extensive walking and movement throughout the casino environment, which includes exposure to moderate to loud noise levels and areas where smoking is permitted.

The starting salary rate for this position is $16.00 per hour, with compensation negotiable based on experience and education. Employment at Seneca Gaming Corporation offers a unique opportunity to join a dynamic team committed to operational excellence and superior guest experiences within a vibrant casino atmosphere. This is a full-time position that operates on a 24-hour schedule, reflecting the continuous nature of casino operations. Successful candidates will be expected to complete all required training programs within the first nine months of employment and actively participate in scheduled meetings and ongoing organizational development initiatives. This role is essential to maintaining the quality and efficiency of the beverage services, directly impacting the enjoyment and satisfaction of casino patrons.

Job Requirements

Must be 18 years of age or older
possess a high school diploma or equivalency
have minimum of three years food service experience
have minimum of three years inventory control experience
demonstrate excellent communication and interpersonal skills
be physically able to stand, walk, push, pull, reach, bend and lift up to 160 pounds
able to maintain stamina and mental focus in fast-paced, noisy, and smoke-permitted environments
willing to complete all required SGC training within nine months
able to work flexible hours on a 24-hour schedule
able to attend all required meetings
maintain adherence to company policies and attendance guidelines

Job Qualifications

Must be 18 years of age or older
high school diploma or equivalent required
minimum three years food service experience
minimum three years inventory control experience
food service management or supervision experience preferred
customer service experience required
excellent communication skills
ability to write routine correspondence
ability to interact effectively with customers and employees
skills to resolve conflicts diplomatically and tactfully
outgoing and friendly personality with a cheerful disposition

Job Duties

Maintain adequate levels of liquor in the pump rack
ensure pump room is clean and organized with back-up supplies
control inventory of all liquor and maintain requisition forms
assist with monthly inventory and communicate stock levels to management
accept all beverage deliveries and verify order accuracy
deliver requested supplies to bar backs at various locations including ice, beer, kegs, juices, garnishes, soda, and paper supplies
remove empty beer bottles and trash, sort bottles, stack cases, and maintain dock area
perform administrative duties using SWS system, Microsoft Office, and BERG operations
maintain sanitation of beverage areas according to health guidelines
collaborate with management and vendors to ensure BERG, Pepsi, and coffee systems are operational and schedule maintenance as needed
adhere to information security policies of Seneca Gaming Corporation
provide exceptional customer service with a professional attitude
meet attendance guidelines and company policies
complete required training programs within nine months
attend all necessary meetings
adapt to changing duties and work hours based on 24-hour casino schedule