Lead Bartender (Sazerac Bar)

New Orleans, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical insurance

Vision Insurance

Dental Insurance

Flexible spending account

401(k) retirement plan

Employee assistance program

Paid Time Off

Job Description

The Roosevelt, an iconic Waldorf Astoria property located in the vibrant city of New Orleans, is a renowned luxury hotel that combines historic grandeur with modern elegance. As part of the prestigious Waldorf Astoria brand under Hilton, the hotel has long been a symbol of exceptional hospitality, offering guests an unforgettable experience through its refined accommodations, exquisite dining, and outstanding service. Known for its stunning architecture, rich history, and prime location, The Roosevelt attracts a diverse clientele ranging from leisure travelers seeking a unique cultural experience to business professionals attending conferences and events in the city. With a commitment to maintaining the highest standards of quality and customer satisfaction, The Roosevelt prides itself on delivering personalized guest service that reflects the warmth and spirit of New Orleans. This commitment to excellence is rooted in Hilton's global reputation, which emphasizes innovation, leadership, and a vision to fill the earth with the light and warmth of hospitality.

As a Lead Bartender specializing in the Sazerac cocktail, you will play a pivotal role in enhancing the guest experience at The Roosevelt. This position requires a combination of expert drink preparation skills, exceptional customer service, and the ability to maintain high operational standards. You will be responsible for serving beverages and food promptly, accurately, and courteously, ensuring guests feel welcomed and valued throughout their visit. A profound knowledge of the beverage menu and hotel outlets will enable you to confidently answer guest inquiries and provide thoughtful recommendations. Additionally, you will prepare and maintain the bar, manage inventory including garnishes and perishables, and handle cash and register transactions with precision. Adhering to local liquor laws and safety procedures is critical, as is fostering a clean and organized environment behind the bar. You will also take personal responsibility for guest satisfaction, addressing any issues professionally and work collaboratively with a team focused on delivering seamless service. Hilton offers a comprehensive benefits package to support your well-being and professional growth, including medical, dental, and vision insurance, 401(k) retirement plans, paid time off, employee discounts, and opportunities for tuition reimbursement. By joining The Roosevelt team, you become part of a celebrated hospitality legacy while advancing your career in a dynamic and rewarding environment.

Job Requirements

High school diploma or equivalent
Minimum 2 years of bartending experience, preferably in a luxury or upscale hospitality environment
Strong communication and interpersonal skills
Ability to work flexible hours, including nights, weekends, and holidays
Must be at least 21 years old to serve alcohol legally
Knowledge of local liquor laws and responsible serving practices
Physical ability to stand for long periods and perform bar setup tasks
Attention to detail and ability to maintain cleanliness
Ability to handle cash transactions responsibly

Job Qualifications

High school diploma or equivalent
Previous bartending experience in a luxury hotel or upscale bar setting
Strong knowledge of cocktail recipes and beverage preparation techniques
Excellent customer service and communication skills
Ability to handle cash and POS transactions accurately
Familiarity with local liquor laws and responsible alcohol service
Ability to work effectively in a fast-paced team environment
Positive attitude and professional demeanor
Basic math skills for inventory and cash handling
Certifications in responsible alcohol service or bartending preferred

Job Duties

Provide outstanding customer service, ensuring guests feel welcomed and valued
Serve beverages and food promptly, accurately, and courteously, following standard recipes and portion control
Maintain in-depth knowledge of the beverage menu, ingredients, and other hotel outlets to confidently answer guest questions and make recommendations
Prepare, stock, and maintain the bar, including garnishes, perishables, and supplies, based on daily projections
Handle cash and register transactions accurately, ensuring accountabilities for all beverages served
Check guests for proper identification and manage guest inebriation according to training and local liquor laws
Maintain cleanliness and organization of the bar and surrounding areas, adhering to operating procedures
Promote Hilton services and facilities to guests and suppliers
Take personal responsibility for guest satisfaction, resolving issues promptly and professionally
Collaborate effectively with team members, providing support and clear communication
Follow all safety procedures and report any accidents or incidents to management
Perform additional reasonable duties as assigned by management