Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Career development opportunities
Job Description
Barnes & Noble is a prominent bookseller and cafe operator, widely recognized for its commitment to fostering a welcoming and inspiring environment for readers and coffee enthusiasts alike. As a leading retailer in the book industry, Barnes & Noble strategically combines a vast selection of literature with in-store cafes that offer customers exceptional coffee and food experiences. This synergy between books and cafe culture creates a unique destination that encourages community and relaxation. Known for its quality products and exemplary customer service, Barnes & Noble prides itself on creating not just a store but a vibrant social space where customers... Show More
Job Requirements
- High school diploma or equivalent
- Previous barista experience
- Ability to work in a physically demanding environment including standing for long periods, bending, lifting, and operating coffee machines
- Strong communication and interpersonal skills
- Ability to prioritize, multitask and shift gears quickly
- Demonstrated leadership skills
- Ability to train and coach team members
- Commitment to putting customer experience first
- Adaptability to a dynamic and changing work environment
- Willingness to take responsibility for own actions
- Capacity to remain calm under pressure
- Open to receiving and acting on feedback
Job Qualifications
- Previous exemplary experience in a senior barista or barista role
- Experience in training employees
- Ability to organize, plan and prioritize workload
- Able to delegate and work through others
- Effective and collaborative communication skills
- Ability to give honest and respectful feedback
- Knowledge of cafe business and operations
- Demonstrated good decision-making skills
- Experience in delivering excellent standards of service
Job Duties
- Model the cafe customer experience by ensuring consistent, friendly, personal service and thoughtful recommendations, train baristas on delivering first-class service
- Ensure a vibrant cafe environment with stocked bake case and neat merchandise displays, greet all customers with a smile
- Understand customers and provide recommendations to improve cafe operations
- Support positive sales results through efficient ordering and knowledge of profit and loss management
- Coach and provide feedback to baristas in partnership with the cafe manager to foster growth
- Solve problems efficiently and support team members by removing obstacles
- Engage customers through sampling, register promotions, and the Cafe Mobile App
- Assist with completing and complying with visual merchandising standards
- Ensure execution of all operational, safety, and health standards timely and according to cafe policies
- Protect company assets by executing loss prevention procedures accurately
- Communicate collaboratively with the store team, uphold company values through fair feedback and respectful accountability
- Perform physical activities required in cafe operations including prolonged standing, bending, lifting, climbing, and operating espresso machines
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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