Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $22.35 - $26.83
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and development opportunities
competitive pay
Job Description
City of Hope is a renowned nonprofit biomedical research and treatment center dedicated to the fight against cancer, diabetes, and other life-threatening diseases. With a strong presence nationwide, including its flagship Los Angeles campus and clinical care locations across Southern California, as well as facilities in Orange County, Atlanta, Chicago, and Phoenix, City of Hope is committed to delivering innovative and compassionate healthcare services to patients. The organization fosters a culture of collaboration, excellence, and dedication driven by a shared mission to develop cures of tomorrow for those in need today. Employees at City of Hope are valued for their passion, expertise, and commitment to making a meaningful impact in the lives of their patients and the broader community.
The Lead Barista role at City of Hope is a vital position within the retail food service operations. As a Lead Barista, you will be the face of the coffee and beverage service, providing exceptional customer service with a friendly and professional demeanor. You will be responsible for preparing and serving a variety of high-quality hand-crafted beverages, including coffee, espresso, cappuccino, café latte, tea, chai, and fruit blends, all tailored to customer specifications. The role also encompasses handling cash and credit transactions, maintaining an inviting and clean service environment, and managing opening and closing procedures to ensure smooth operations of the beverage service area.
This leadership position requires someone who can manage day-to-day tasks effectively while fostering a positive customer experience and ensuring efficiency in beverage preparation and service. The Lead Barista acts as a point of contact for customers’ questions and concerns, addressing issues promptly to maintain strong customer relations. Beyond beverage preparation, the responsibilities include inventory management, maintaining product displays, adhering to strict hygiene standards by cleaning coffee machines and service areas regularly, and following all food safety and allergy protocols through ongoing training and compliance.
This role offers invaluable experience within a respected healthcare institution and provides opportunities for professional growth and certification, including Starbucks Lead Barista Certification within the first 90 days of employment. City of Hope values its employees and offers competitive pay based on experience and qualifications alongside a comprehensive benefits package. If you are passionate about delivering top-notch customer service, enjoy working in a dynamic environment, and want to contribute to an organization dedicated to improving lives, the Lead Barista position at City of Hope represents an excellent career opportunity in the hospitality sector within a healthcare setting.
The Lead Barista role at City of Hope is a vital position within the retail food service operations. As a Lead Barista, you will be the face of the coffee and beverage service, providing exceptional customer service with a friendly and professional demeanor. You will be responsible for preparing and serving a variety of high-quality hand-crafted beverages, including coffee, espresso, cappuccino, café latte, tea, chai, and fruit blends, all tailored to customer specifications. The role also encompasses handling cash and credit transactions, maintaining an inviting and clean service environment, and managing opening and closing procedures to ensure smooth operations of the beverage service area.
This leadership position requires someone who can manage day-to-day tasks effectively while fostering a positive customer experience and ensuring efficiency in beverage preparation and service. The Lead Barista acts as a point of contact for customers’ questions and concerns, addressing issues promptly to maintain strong customer relations. Beyond beverage preparation, the responsibilities include inventory management, maintaining product displays, adhering to strict hygiene standards by cleaning coffee machines and service areas regularly, and following all food safety and allergy protocols through ongoing training and compliance.
This role offers invaluable experience within a respected healthcare institution and provides opportunities for professional growth and certification, including Starbucks Lead Barista Certification within the first 90 days of employment. City of Hope values its employees and offers competitive pay based on experience and qualifications alongside a comprehensive benefits package. If you are passionate about delivering top-notch customer service, enjoy working in a dynamic environment, and want to contribute to an organization dedicated to improving lives, the Lead Barista position at City of Hope represents an excellent career opportunity in the hospitality sector within a healthcare setting.
Job Requirements
- High school diploma or GED
- Previous experience in a customer service or food service role preferred
- Ability to operate cash registers and process payments
- Knowledge of coffee and beverage preparation techniques
- Ability to work in a fast-paced environment
- Strong interpersonal and communication skills
- Willingness and ability to complete required training and certification
- Ability to maintain cleanliness and sanitation standards
Job Qualifications
- High school diploma, GED, or equivalent experience
- Experience in customer service or food service preferred
- Ability to operate cash registers and electronic payment systems
- Strong communication and interpersonal skills
- Ability to follow food safety and hygiene protocols
- Ability to manage opening and closing procedures
- Willingness to obtain Starbucks Lead Barista Certification within 90 days of employment
Job Duties
- Greet customers and take orders
- Mix and serve hot and cold beverages such as coffee, espresso, cappuccino, café latte, tea, chai, fruit blend drinks according to customer specifications
- Sell food items and maintain good customer relations
- Perform opening and closing procedures for the retail food service area
- Arrange coffee bar/cart supplies and cups/mugs to create attractive displays and maintain cleanliness
- Clean coffee machines, restaurant areas, and preparation areas
- Record sales, collect money, operate cash registers and credit card machines following cash handling procedures
- Attend allergy and foodborne illness in-service trainings and participate in safety meetings and training sessions
- Receive inventory and move/lift foodstuffs and supplies
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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