Lead Barista

Chicago, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $25.00

Benefits

competitive hourly wage

Training and development opportunities

employee discounts on hotel stays

Team-oriented work environment

flexible scheduling options

Opportunities for career advancement

Inclusive and supportive company culture

Job Description

Choice Hotels International, Inc (NYSE: CHH) is a globally recognized lodging franchisor, ranking among the largest in the world. Operating over 7,400 hotels with more than 625,000 rooms across 45 countries and territories, Choice Hotels boasts a diverse portfolio of 22 brands. These brands cater to a broad spectrum of travelers, ranging from full-service, upper upscale properties to midscale, extended stay, and economy lodging options. This diversity enables Choice Hotels to meet the varied needs of travelers, providing accommodations for numerous occasions while maximizing value for franchise owners and shareholders. Known for its award-winning Choice Privileges loyalty program and convenient... Show More

Job Requirements

Minimum of 1 year of barista or cafe experience required
supervisory or lead experience strongly preferred
Must meet minimum age requirements to serve alcohol per state law
Strong knowledge of beverage service, including espresso, tea, and specialty drinks
Excellent interpersonal and communication skills
Proficient in using POS systems and handling cash
Highly organized with strong time management skills
Ability to lead by example in a fast-paced, high-volume environment
Available to work a flexible schedule including weekends and holidays
Knowledge of local, state, and federal beverage regulations

Job Qualifications

Minimum of 1 year of barista or cafe experience
supervisory or lead experience strongly preferred
Must meet minimum age requirements to serve alcohol per state law
Strong knowledge of beverage service, including espresso, tea, and specialty drinks
Excellent interpersonal and communication skills
Proficient in using POS systems and handling cash
Highly organized with strong time management skills
Ability to lead by example in a fast-paced, high-volume environment
Available to work a flexible schedule including weekends and holidays
Knowledge of local, state, and federal beverage regulations

Job Duties

Serve as a role model and lead by example, promoting a calm, positive, and service-focused environment at all times
Guide and support the barista team through daily shift operations, delegating responsibilities and ensuring smooth workflow
Train new team members on service standards, beverage preparation, and hotel policies
Monitor barista performance and provide in-the-moment coaching to uphold quality and consistency
Ensure team members have the tools and resources they need to deliver exceptional guest experiences and support Radisson Blu's 'Yes I Can!' service culture
Greet guests warmly and take orders with efficiency, accuracy, and a focus on upselling specialty items
Prepare all coffee, tea, and custom drink orders according to brand standards and recipes
Maintain a calm demeanor during periods of high volume to lead by example and ensure the station continues operating smoothly
Address guest concerns or complaints promptly and professionally, working toward resolution and satisfaction
Assist with room service deliveries as needed to support overall Food & Beverage operations
Operate the POS register accurately, process transactions, and handle payments via cash or credit card
Follow all hotel cash-handling and guest service procedures
ensure compliance with hotel and brand financial policies
Train other team members on POS functionality and best practices for accuracy and efficiency
Clean, sanitize, and restock the workstation regularly to meet brand and health code requirements
Follow all safety and sanitation procedures, as well as Choice Hotels policies, to ensure a safe environment for guests and employees
Understand and adhere to all local and company beverage service laws and guidelines
Monitor daily supply levels and restock as needed
report shortages or supply concerns to management
Help create and maintain par levels for coffee, condiments, and disposables to ensure optimal stock availability
Assist with monthly inventory counts and support ordering procedures in collaboration with restaurant leadership
Create 100% guest satisfaction by consistently demonstrating genuine hospitality, teamwork, and attention to detail
Communicate and reinforce Radisson Blu's guest service vision to peers and new hires
Support the development of feedback loops by encouraging guest input and helping leadership identify patterns for continuous improvement
Collaborate with the Food & Beverage team to deliver creative, brand-aligned experiences that exceed expectations
Perform additional responsibilities as assigned by Management to support departmental success and ensure exceptional guest experiences

Job Location

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