Laundry Technician

Prism Specialties is a specialty contents restoration service company with a unique focus on art, electronics, and textile restoration. The company prides itself on its expert handling and restoration of valuable and delicate items, providing tailored restoration services geared toward various kinds of water, fire, and mold damage scenarios. With a commitment to quality and customer satisfaction, Prism Specialties operates as a trusted partner for commercial and residential clients who require meticulous care and restoration of their possessions. This company embodies a customer-centric attitude and emphasizes an approach that blends technical skill with a genuine dedication to meeting client needs. Prism Specialties is independently owned and operated by a franchisee, ensuring localized management and decision-making that aligns closely with the community it serves.

The role of Laundry Technician at Prism Specialties involves critical responsibilities that contribute to the company’s high standards of restoration and customer service. As a Laundry Technician, you will play an essential role in processing soft goods by sorting, washing, drying, and folding laundry items. Beyond the laundry room, you will respond to service calls for both commercial and residential customers who have experienced damages from water, fire, or mold. This on-call position requires flexibility and the ability to respond immediately when necessary, reflecting the dynamic nature of the restoration business.

In your daily duties, you will be expected to demonstrate an aptitude for learning company systems and processes, along with knowledge of fabrics, tools, equipment, and safety practices to ensure proper restoration of soft goods. You will be responsible for determining the cleanability of items, interpreting cleaning labels, and following manufacturer instructions for operating and maintaining equipment. Additionally, this role involves engaging with insurance adjusters and customers by performing on-site walkthroughs, documenting damages through photographs, and completing electronic claim paperwork via iPad, emphasizing both technical and communication skills.

The position also involves logistical responsibilities, including the pick-up and delivery of customers' textiles and soft goods, maintaining company vehicles and equipment, and supporting other business functions as the brand grows. Travel, including overnight stays, and overtime work may be required depending on business needs. This role offers a varied workday balancing hands-on restoration tasks with service calls, customer communications, and operational support, providing a comprehensive experience within the restoration industry.

Prism Specialties offers competitive benefits including a 401(k) plan, performance-based bonuses, and paid time off, providing a supportive working environment where employees are valued and rewarded. The company looks for candidates with a valid driver’s license, good driving record, the ability to lift and carry up to 50 pounds, and physical stamina to stand for extended periods and perform tasks that involve bending, kneeling, and crawling. Fluency in English and the ability to effectively follow instructions are essential for success in this role.

This is an excellent opportunity to join a reputable and growing restorative services company where you can develop your skills, contribute meaningfully to client satisfaction, and grow within a supportive franchise structure. If you are customer service driven, physically capable, and eager to perform varied tasks in a dynamic environment, Prism Specialties welcomes your application.