Laundry Manager

Lake Buena Vista, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $62,000.00 - $79,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Bonuses

Job Description

Sheraton Hotels & Resorts, a prestigious brand within the Marriott International portfolio, is a globally recognized hospitality company with a strong heritage dating back to 1937. Known for its dedication to exceptional guest experiences and commitment to being the world’s gathering place, Sheraton operates more than 400 properties worldwide. The company prides itself on cultivating a diverse and inclusive work environment where associates from all backgrounds are valued and celebrated. This approach fuels a unique culture focused on teamwork, innovation, and service excellence. Marriott International, the parent company, is committed to providing equal opportunities to all employees, fostering a supportive work environment free from discrimination of any kind. Sheraton Hotels & Resorts offers a dynamic workplace where associates can pursue meaningful careers, be themselves, and impact the global hospitality community positively.

The Laundry Manager position at the Sheraton in Lake Buena Vista, Florida, is a full-time management role with a competitive annual salary range of $62,000 to $79,000. This role is pivotal in ensuring the smooth and efficient operation of the hotel laundry services. The Laundry Manager is responsible for overseeing the daily laundry operations, including washing, drying, ironing, and managing linen supplies for guest rooms and the Food and Beverage/Culinary departments. This management role not only involves supervising staff but also maintaining high standards of safety, cleanliness, and operational efficiency to deliver outstanding service that enhances guest and employee satisfaction. The Laundry Manager collaborates closely with other departments and provides leadership that drives performance and financial success within the department.

Key responsibilities include managing day-to-day department functions, supervising and training employees, ensuring compliance with safety and operational standards, and maintaining equipment and supply inventory. The manager also plays an essential role in budgeting and financial management, striving to meet or exceed departmental financial goals. Additionally, this role involves fostering a positive workplace culture through effective communication, employee coaching, recognition, and workforce planning. The Laundry Manager leads by example, upholding the Sheraton’s commitment to exceptional customer service and operational excellence. Those who excel in this role are proactive, communicative, and dedicated to achieving both customer satisfaction and business objectives while ensuring a safe and productive work environment.

Job Requirements

High school diploma or GED
Minimum 2 years experience in laundry, housekeeping, or related field
Proven management or supervisory experience
Knowledge of laundry operations and equipment
Ability to manage budgets and control expenses
Strong communication and interpersonal skills
Ability to lead and motivate teams
Understanding of safety codes and procedures
Must be able to operate laundry equipment
Experience with scheduling and time tracking
Familiarity with employee performance appraisal and disciplinary processes

Job Qualifications

High school diploma or GED
At least 2 years experience in laundry, housekeeping, or a related professional area
Strong leadership and supervisory skills
Ability to manage budgets and payroll
Excellent interpersonal and communication skills
Knowledge of safety regulations and procedures
Experience in employee coaching, mentoring, and performance management
Ability to maintain a clean and safe work environment
Customer service orientation with problem-solving skills
Ability to work collaboratively within a diverse team environment

Job Duties

Managing day-to-day laundry operations
Supervising and managing employees
Enforcing safety procedures and ensuring employee understanding of safety codes
Managing department budgets and payroll reports
Maintaining consistent workflow to minimize production fluctuations
Ordering and managing supplies, equipment, tools, and uniforms
Collaborating with the Engineering department on equipment maintenance
Conducting employee coaching, mentoring, and performance appraisals
Recruiting, hiring, and promoting team members
Scheduling employees effectively and tracking attendance
Ensuring compliance with hotel policies, disciplinary procedures, and employee recognition
Leading and communicating departmental goals
Developing and implementing backup plans for equipment breakdowns
Evaluating and introducing new techniques, supplies, and equipment
Providing exceptional customer service and empowering employees
Fostering teamwork, mutual trust, and cooperation among staff
Managing employee progressive discipline procedures