The Broadmoor Hotel logo

Lake Terrace Pool Food Runner/Busser

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $15.16 - $20.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
401k
Local discounts
Career Development
Paid Time Off

Job Description

The Broadmoor is a luxury resort located in Colorado Springs, renowned for its exceptional service and world-class hospitality. With a storied history as the longest running Five-Star, Five-Diamond resort in the world, The Broadmoor prides itself on creating a culture of family and community, while delivering unforgettable experiences to its guests. The resort features multiple dining options, premium accommodations, and a variety of recreational amenities designed to provide guests with a five-star level experience. Employees at The Broadmoor are considered Ambassadors of the brand, upholding Forbes Five-Star and AAA Five Diamond Standards, which highlights the company's commitment to excellence.

The Lake Terrace Pool Food Runner/Busser position plays a pivotal role within the Food and Beverage team at The Broadmoor. This role is essential to facilitating food service efficiently between the kitchen and the guests, ensuring timely and accurate delivery of orders as well as maintaining cleanliness and order in the pool dining area. The Food Runner/Busser supports the restaurant team by assisting servers and kitchen staff, enhancing the overall dining experience through meticulous attention to detail and excellent communication. This position offers a compensated hourly rate ranging from $15.16 to $20.00, which includes a base wage plus service charge commission per shift. These service charges fluctuate based on event schedules and seasonal demand, but the position is guaranteed to earn at least the current Colorado minimum wage. The role is perfect for individuals who are enthusiastic, team-oriented, and eager to contribute to a five-star guest service environment.

In this dynamic role, the Food Runner/Busser is responsible for serving food, pre-bussing tables, replenishing supplies, and ensuring the cleanliness and readiness of the restaurant space in compliance with The Broadmoor policies and safety guidelines. This requires a comprehensive understanding of food products, menu items, and the ability to effectively communicate with both kitchen and service staff to ensure seamless coordination and customer satisfaction. The position also involves occasional heavy lifting and working in both indoor and outdoor settings around the resort. The role is ideal for someone who appreciates a flexible work schedule, works well under pressure, and values teamwork and a professional attitude.

Joining The Broadmoor means becoming part of a prestigious hospitality family, gaining access to extensive benefits such as health and dental insurance, 401k options, and local discounts. The company is deeply invested in employee development, offering training and career advancement opportunities to help team members grow within the organization. The Lake Terrace Pool Food Runner/Busser position is not only a job but a stepping stone in a career in luxury hospitality, offering both personal growth and the chance to be a part of an award-winning team providing world-class service.

Job Requirements

  • High school diploma or General Education Degree (GED)
  • One to three months related experience and/or training
  • Previous experience in a high-quality restaurant environment a plus
  • Enthusiastic, friendly, and energetic team member who works well with others
  • Flexibility in schedule as it will change often
  • Strong interpersonal communication skills
  • Occasional heavy lifting up to 50 lbs
  • Work environment may be indoors and outdoors at times

Job Qualifications

  • High school diploma or General Education Degree (GED)
  • One to three months related experience and/or training
  • Previous experience in a high-quality restaurant environment a plus
  • Enthusiastic, friendly, and energetic team member
  • Strong interpersonal communication skills
  • Flexibility with schedule
  • Ability to perform occasional heavy lifting up to 50 lbs
  • Professional attitude and ability to work well with others

Job Duties

  • Serve food from kitchen to guests in an efficient manner with a clear understanding of table numbers and seat numbers for all areas of the restaurant
  • Maintain thorough menu knowledge to assist guests with questions and/or understanding of menu items
  • Communicate with serving staff and kitchen staff to ensure accuracy of orders
  • Communicate directly with chef/expeditor to insure proper timing of service
  • Be knowledgeable in food product, and food preparations
  • Understand what the kitchen is serving and ensure all food is properly served at the tables
  • Be able to expedite the food coming to the window from the chef/kitchen staff
  • Inspect orders for accuracy prior to serving
  • Bring any concerns to the attention of the Chef de Cuisine or Sous Chef immediately
  • Observe guests and respond to any additional requests
  • Assist with clean-up in the pool areas by carrying dirty dishes to kitchen, wiping table tops and chairs with damp cloth, and replacing soiled table linens and set tables with silverware and glassware in the Pool Café
  • Replenish supply of clean linens, silverware, glassware, and dishes in need areas
  • Serve and refill water and other beverages as required
  • Help pre-bus and attend to guest needs
  • Assist with the set-up and break down of restaurant in accordance with side-work
  • Report tips in accordance with IRS regulations
  • Maintain courteous, professional and polite attitude with all other service and kitchen staff
  • Uphold and abide by all Broadmoor policies, procedures, and safety guidelines

Job Criteria

Experience

Entry Level (1-2 years)


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