Lab Front Desk

Hillside Medical Group is a well-established healthcare provider committed to delivering exceptional patient care and services. Known for its patient-centered approach and efficient medical practices, Hillside Medical Group provides a comprehensive range of outpatient medical services with a focus on quality and innovation. The organization prides itself on maintaining a friendly and professional environment while using state-of-the-art medical technology to enhance patient outcomes. As a key player in the healthcare community, Hillside Medical Group emphasizes continuous improvement and employee development, fostering a supportive atmosphere for all its staff.

The Front Office Lab Receptionist role at Hillside Medical Group is a full-time position requiring dedication and professionalism. Scheduled from 8am to 5pm, this role is essential in ensuring a seamless patient experience from the moment patients enter the facility. The receptionist serves as the first point of contact for patients, managing multiple phone lines, checking in patients, and handling various administrative responsibilities. This position demands proficiency in multitasking and the ability to work efficiently in a fast-paced environment while providing the highest level of patient care. Exceptional communication skills both verbal and written are necessary to interact effectively with patients, medical staff, and insurance companies. The ability to follow HIPAA guidelines rigorously is fundamental to maintaining patient confidentiality and trust. This role also includes vital financial functions such as collecting copays, deductibles, and coinsurance, posting payments accurately, and maintaining organized patient records through proper scanning and documentation.

The ideal candidate will be technologically savvy with excellent computer skills, particularly in Office 365 applications, enabling smooth management of patient records and scheduling systems. Prior experience of at least one year working in a medical front office position is required to ensure familiarity with medical administrative processes and patient interaction protocols. The candidate should also be adaptable and willing to cross-train in other front office duties, enhancing the team’s flexibility and capacity to provide comprehensive support. Under the supervision of the office manager, this role includes performing various additional tasks as needed to support daily operations. Joining Hillside Medical Group means becoming part of a professional, dynamic team committed to delivering outstanding healthcare services in a supportive work environment.