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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $11.50 - $24.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Professional work environment
Job Description
Seneca Gaming Corporation is a prominent entertainment company that operates within the hospitality and gaming industry, particularly known for its offerings at the Seneca Niagara Casino and Hotel. Renowned for delivering a rich, cultural experience combined with top-tier service, the corporation emphasizes guest satisfaction and quality environment for both leisure and fine dining experiences. With a strong focus on excellence, the company has created environments where customers enjoy high-quality food, beverage, and entertainment in a setting that highlights Native American heritage and culture. As part of its commitment to exceptional service, Seneca Gaming Corporation nurtures a professional, engaging staff atmosphere,... Show More
Job Requirements
- Minimum age of 18 upon employment
- High school diploma or equivalency preferred
- At least three years of fine dining server experience preferred
- Proficiency in large tray service
- Excellent communication skills
- Ability to write routine correspondence and communicate effectively
- Ability to resolve problems and conflicts diplomatically
- Ability to stand and walk during lengthy periods
- Ability to carry trays up to 50 pounds
- Ability to assist special needs customers
- Must complete all required training within 9 months
- Must adhere to all policies and procedures including liquor laws and security guidelines
- Must work in an environment where smoking is permitted
- Must meet attendance guidelines and comply with company policies
Job Qualifications
- Outgoing, friendly personality and cheerful, accommodating disposition
- Calm and professional in fast-paced environment
- Well-organized and effective time management skills
- Team player mentality
- Minimum age of 18 years
- High school diploma or equivalency preferred
- At least three years of fine dining server experience preferred
- Proficient in large tray service
- Excellent communication skills
- Ability to write routine correspondence and interact effectively with customers and employees
- Skilled in resolving conflicts diplomatically and tactfully
Job Duties
- Report to work on time, well-groomed in full uniform with badge on upper left side of uniform
- Provide prompt, friendly, and courteous service of food and beverage to all guests
- Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language
- Maintain full knowledge of menu, wine list, and daily features
- Serve and clear tables, brush crumbs from tables, replenish beverages as needed
- Inquire about guest satisfaction promptly after main course is served
- Be familiar with check and cashiering procedures, hold and present checks properly
- Maintain attentive posture, make eye contact, smile, and have discreet demeanor
- Adhere to all policies and procedures including liquor laws and internal controls
- Assist co-workers and work as a team to provide outstanding service
- Complete designated opening and closing duties
- Review and understand all posted information and guest needs
- Pre-bus tables and maintain clean, organized work stations
- Follow tip-out procedures according to standards
- Greet guests warmly and provide knowledgeable assistance about property and services
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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