L2 Technician - Data center

The hiring establishment for this position is a technologically advanced company specializing in high-performance computing infrastructure located in Hillsboro, Oregon. This organization is at the forefront of server management and network technology, focusing on robust, scalable, and efficient computing solutions. The company operates fully onsite at their state-of-the-art facility in Hillsboro, ensuring close collaboration and hands-on support for their extensive hardware and network systems. They are committed to maintaining cutting-edge technology standards and providing tailored IT infrastructure solutions for their clients and internal operations. This company values technical excellence, proactive problem-solving, and dedicated teamwork, making it a leading employer in the IT hardware support sector.

The role available is for an experienced Level 2 (L2) Technician who will play a crucial role in the maintenance, troubleshooting, and optimization of server and network hardware infrastructure. This is a full-time onsite position based in Hillsboro, offering an attractive hourly wage range of 35 to 37 dollars per hour on a W2 basis. The chosen candidate will be responsible for diagnosing complex hardware and networking issues, coordinating replacement and upgrade components, and performing firmware and server configuration tasks according to best practices and company protocols.

As the L2 Technician, the individual will be expected to use advanced hardware troubleshooting skills to quickly isolate root causes of system and server malfunctions. They will work closely with remote network and systems administrators to resolve technical problems and ensure minimal downtime. This includes direct interaction with hardware vendors and managing component procurement logistics to maintain operational continuity. The role demands a deep understanding of Linux administration including scripting capabilities in Python or Bash to assist with automated diagnostics and system management.

The technician will also be responsible for networking and interconnect troubleshooting, specifically involving InfiniBand and Ethernet networks. Tasks include cable and optics replacement, network device cabling in line with approved wiring diagrams, and validating connectivity and operational readiness. Rigorous documentation and physical audits of servers and parts inventory are also required to maintain accuracy and ensure compliance with company standards.

Overall, this position offers a challenging yet rewarding opportunity for skilled technicians passionate about server hardware, Linux systems, and network infrastructure. The role requires high attention to detail, effective coordination with multiple IT teams, and the ability to respond swiftly to system outages and technical incidents while maintaining professional communication and thorough documentation.