Kitchen Manager-True Texas BBQ

H-E-B is one of the largest independently owned food retailers in the United States, with a strong presence operating over 400 stores throughout Texas and Mexico. Known for its commitment to quality, innovation, and community involvement, H-E-B generates annual sales exceeding $31 billion, reflecting its significant role in the retail and food industry. The company is widely recognized for leading the way with creative concepts, and it has expanded into the Restaurant & Bar business. This new venture combines exceptional food with outstanding service to offer a distinctive, yet familiar neighborhood dining experience that resonates with local culture and tastes.

The role of Kitchen Manager at True Texas BBQ, an H-E-B restaurant brand, is a critical leadership position within this dynamic environment. The Kitchen Manager is responsible for ensuring a team-oriented approach to customer service while maintaining high standards in restaurant operations. This role involves overseeing the menu and kitchen areas, performing supervisory duties such as scheduling, training, and partner development. As an essential part of H-E-B's partner-owned culture, the Kitchen Manager will have the opportunity to become an owner in the company once eligible, underscoring the importance of commitment, hard work, quality, and exceptional customer service. This position offers a unique chance to contribute meaningfully to a company that values its people as its most important resource.

A Kitchen Manager at True Texas BBQ is expected to lead by example, promoting a heart for people by fostering teamwork and executing high-volume food production efficiently. They must exhibit a head for business by applying expertise and creativity to sustain competitive advantage, while showing passion for results through an entrepreneurial spirit willing to take risks that lead to success for H-E-B. Key leadership responsibilities include directly supervising partners, training and managing staff, coordinating culinary activities, and planning and assigning tasks. The manager also monitors financial performance, executes budgetary goals, ensures compliance with food safety, sanitation, and quality control standards, and oversees inventory and shrink control.

This role demands advanced communication and customer service skills alongside a model of hospitality and a sense of urgency. The Kitchen Manager must handle fast-paced operational challenges, troubleshoot equipment malfunctions, and maintain efficient workflow across all kitchen activities. The position requires one or more years of professional culinary training or experience, along with internal management training from H-E-B's School of Retail Management (SORM). Proficiency with H-E-B's systems such as XPTR, DSD, IMS, CICS2, POS, and Excel is preferred.

Physically, the role requires the ability to perform various physical activities within a retail restaurant environment, including lifting heavy items, standing and walking for extended periods, and handling exposure to heat and other conditions. The Kitchen Manager must be adaptable to work a flexible schedule, including weekends, holidays, and varying shifts to meet operational needs. This comprehensive role at H-E-B offers career growth, leadership development, and a meaningful opportunity to be part of a company that leads in both retail and food service excellence.