Kitchen Manager

Baltimore, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $60,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Paid Time Off

quarterly bonuses

world class training

Career advancement opportunities

Comprehensive orientation

Employee Discounts

Job Description

TGI Fridays is a globally recognized casual dining restaurant brand known for its vibrant atmosphere, innovative American cuisine, and exceptional guest service. With a long-standing reputation for delivering a memorable dining experience, TGI Fridays prides itself on fostering a diverse and inclusive work environment where all team members feel respected, valued, and empowered to grow. As a leader in the hospitality industry, TGI Fridays offers comprehensive training programs, competitive compensation packages, and opportunities for career advancement for dedicated individuals passionate about the restaurant business.

The role of the Kitchen Manager at TGI Fridays is vital to the success of the operation, as this position directly influences the quality of food, efficiency of service, and overall guest satisfaction. Kitchen Managers oversee all kitchen operations during their shifts, ensuring optimal food quality, cleanliness, staff performance, and cost control. They play a key role in managing labor, minimizing food waste, and driving sales by maintaining high standards of food preparation and customer service. By effectively supervising and coaching back-of-house team members, the Kitchen Manager cultivates a culture of excellence and teamwork. In addition to operational duties, the Kitchen Manager frequently interacts with guests to maintain the signature Fridays Service Style, addressing any issues proactively and ensuring a welcoming dining atmosphere.

This position demands a combination of strong leadership skills, culinary knowledge, and business acumen. TGI Fridays values Kitchen Managers who are adaptable, highly motivated, and dedicated to developing their teams while maintaining operational efficiency. The company supports its Kitchen Managers with world-class training, quarterly bonuses, and a generous benefits package that includes health insurance, paid time off, and opportunities for professional growth. The Kitchen Manager is an essential part of the leadership team and may also act as Manager on Duty in the absence of the General Manager, overseeing the entire restaurant's operations to sustain the brand's high standards.

Position details include a competitive salary up to $60,000 per year based on experience and qualifications, along with quarterly performance-based bonuses. TGI Fridays encourages individuals who are passionate about hospitality and leadership to apply and join a dynamic, customer-focused team.

Job Requirements

College coursework with bachelor's degree preferred
Minimum of 2 years of experience as a restaurant manager with extensive knowledge of restaurant operations preferred
Prior experience in purchasing and production
Previous kitchen experience preferred
Must be able to walk and stand during entire shift
Frequent bending and stooping required
Must be able to read and write English
Must be able to hear well amongst loud background noise
Must bring some joy to the job that inspires others

Job Qualifications

College coursework with Bachelor's Degree preferred
Minimum of 2 years of experience as a restaurant manager with extensive knowledge of restaurant operations preferred
Prior experience in purchasing and production
Previous kitchen experience preferred
Strong leadership and communication skills
Ability to train and develop team members effectively
Knowledge of food safety and sanitation standards
Ability to manage inventory and control food costs

Job Duties

Manages operations during scheduled shifts that include daily decision-making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness
Maintains an accurate and up-to-date manpower plan of staffing needs
Prepares schedules and ensures that areas of responsibility are staffed properly for all shifts
Staffs, trains and develops hourly team members through ongoing feedback and coaching, establishment of performance expectations and by conducting performance reviews on a regular basis
Ensures all newly hired team members follow and complete their appropriate training plan, including required paper and electronic paperwork
Frequently interacts with guests to ensure they receive the Fridays Service Style experience
follow up on any issues and complaints they may have
Follows the Bubble Theory to proactively run a shift and anticipate guest needs
Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding shift
Carefully observes kitchen operations and addresses any issues out of alignment promptly and directly
Identifies operational opportunities to build sales and control costs
develop and implement plans to address opportunities
Manages inventory efficiently, accurately, and in a cost-effective manner
Ensures food quality by maintaining high levels of cleanliness, organization, storage, sanitation of food products
Coaches and develops talent
Demonstrates responsibility for purchasing, receiving and storing food products, inspection of local suppliers, use of correct products and proper par levels to minimize food waste and optimize food cost
Fosters open communication with kitchen and FOH staff
In the absence of the General Manager and as acting Manager on Duty, oversees the entire restaurant operation
Ensure proper security procedures are in place to protect team members', guests' and Company assets