Kitchen Manager

Smokey Bones is an industry-leading full-service restaurant chain known for delivering great barbecue, award-winning ribs, and a fun, welcoming atmosphere. Operating across 63 locations in 16 states, Smokey Bones offers a diverse menu featuring slow-smoked, fire-grilled meats served in a casual yet vibrant setting that appeals to a wide range of guests. The restaurants serve lunch and dinner, complemented by a full bar with an impressive selection of bourbons, whiskeys, domestic, import, and local craft beers, as well as expertly crafted signature cocktails. This extensive array of food and drink options, combined with exceptional customer service, creates an experience that consistently draws in enthusiastic guests.

Smokey Bones is proud to be recognized as a Certified Great Place to Work two years in a row, showcasing its commitment to fostering a positive company culture and an enjoyable work environment where employees feel valued and celebrated for being their authentic selves. The company strongly emphasizes teamwork, flexibility, and personal development, ensuring employees have not only fulfilling roles but also the support and benefits they need to thrive professionally and personally.

This particular role focuses on providing an outstanding guest experience and operational leadership within the restaurant. The position entails coaching teammates on delivering excellent service by anticipating and resolving any issues that may impact guests. The role also involves direct interaction with customers, gathering feedback, and handling escalated guest concerns to ensure satisfaction. Beyond hospitality, this role plays a crucial part in maintaining restaurant facilities to the highest standards by collaborating with vendors and management on necessary repairs and upkeep.

Operational leadership is at the core of the responsibilities, including modeling behavior and standards for restaurant managers and team members, training on new menu items and procedures, scheduling staff, and motivating the team to enhance performance. Providing ongoing feedback and assisting with disciplinary actions when needed are key aspects of maintaining a productive and positive workplace culture. The position requires a dedication to developing leadership skills not only in oneself but also in other team members to support career growth opportunities within the organization.

Financial performance oversight is another critical element, with duties that involve planning, communicating strategies, and measuring departmental goals related to inventory levels, sales growth, and guest satisfaction. The role requires proactive identification of areas needing improvement, insights into sales trends, and support for initiatives that drive business growth. Additionally, a willingness to learn and use profit and loss statements, scheduling budgets, and forecasting tools strengthens overall restaurant performance.

The role demands an individual who is results-driven, trustworthy, and team-oriented, with previous kitchen management experience in a full-service restaurant setting that includes a full bar. Proficiency in computer systems including Excel, Windows, and POS software is necessary. The ideal candidate must be passionate about the hospitality industry, focused on both employee and guest experiences, and capable of handling physical demands such as standing for extended periods and lifting up to 50 pounds.

Smokey Bones offers a comprehensive benefits package that includes competitive pay, flexible scheduling, free meals during shifts, meal discounts, access to a discounts hub, an Employee Life Assistance Program with counseling services, various health insurance plans, dental, vision, accident, critical illness coverage, disability benefits, life insurance, legal plan discounts, and opportunities for career development. The company also provides college scholarships for employees and their immediate family members to support educational growth, emphasizing its investment in employee well-being and future success.

If you are seeking a workplace that values individuality, promotes teamwork, provides excellent benefits, and offers opportunities for career advancement, Smokey Bones is an ideal place to build your career while making a positive impact on guest experiences and restaurant operations.