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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $65,000.00
Work Schedule
Flexible
Benefits
competitive pay
flexible scheduling
Free meals on working shifts
meal discounts
Employee Life Assistance Program
Health Insurance
Dental Insurance
Vision Insurance
accident insurance
critical illness coverage
short-term disability
long-term disability
whole life insurance
preferred legal plan
patient planning and advocacy services
college scholarships
Career growth opportunities
Job Description
Smokey Bones is an industry-leading full-service restaurant chain known for delivering great barbecue, award-winning ribs, and a fun, welcoming atmosphere. Operating across 63 locations in 16 states, Smokey Bones offers a diverse menu featuring slow-smoked, fire-grilled meats served in a casual yet vibrant setting that appeals to a wide range of guests. The restaurants serve lunch and dinner, complemented by a full bar with an impressive selection of bourbons, whiskeys, domestic, import, and local craft beers, as well as expertly crafted signature cocktails. This extensive array of food and drink options, combined with exceptional customer service, creates an experience that... Show More
Job Requirements
- Previous kitchen management experience in a full-service restaurant with a full bar
- computer knowledge including Excel, Windows, POS, etc
- results-driven, trustworthy and team-oriented
- ability to engage and develop team members and coach in adherence to company policies
- passion for the hospitality industry and focused on creating amazing guest and employee experiences
- ability to stand for 10 hours and lift 50 lbs
- pre-employment screening required post offer including drug test, criminal background check and verifiable employment references
Job Qualifications
- Previous kitchen management experience in a full-service restaurant with a full bar
- computer knowledge including Excel, Windows, and POS systems
- ability to engage and develop team members and coach in adherence to company policies
- passion for the hospitality industry
- focus on creating amazing guest and employee experiences
- ability to stand for extended periods and lift up to 50 pounds
Job Duties
- Coach teammates on how to deliver an excellent guest experience
- coach teammates on how to anticipate, identify, and resolve issues that impact the guest experience
- coach teammates on how actions impact the guest experience and how results indicate the level of guest service provided
- positively interact and visit with guests and solicit feedback
- handle and follow up on guest concerns escalated from the teammate level and escalate to GM and DO as necessary
- ensure the quality of all restaurant facilities by aligning with General Manager and Director on priority needs and communicating with vendors
- model standards and expected behaviors for restaurant managers and teammates
- model and teach company values and culture
- model and train on new menu items and changes in standards
- write schedules for department staff
- coach teammates on operational excellence, maintenance, and facilities
- motivate teammates to improve performance
- deliver positive and constructive performance feedback and align on disciplinary action when needed
- develop leadership skills in self and teammates
- establish plans and communicate strategy to General Manager and management staff
- measure specific goals to achieve inventory level, sales growth, and guest satisfaction
- communicate areas needing improvement
- review sales and trends and help initiate programs to grow sales
- learn profit vs loss statements, forecasting, and scheduling budgets
- conduct administrative duties in support of restaurant operations as it pertains to teammates and compliance with laws
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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