Kitchen Manager

Chick-fil-A West Tyler is a new franchise location, independently owned and operated by T. J. St. Romain. Chick-fil-A, Inc. is a family-owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Known for its original chicken sandwich and commitment to high-quality service, Chick-fil-A has grown to serve freshly prepared food in more than 2,300 locations across 47 states and Washington, D.C. The company is deeply devoted to serving the local communities where its franchised restaurants operate, emphasizing hospitality, respect, and a positive dining experience.

Working at Chick-fil-A is more than just a job; it is an opportunity to gain valuable skills and life experiences beyond serving a great product. Chick-fil-A fosters a friendly and supportive work environment that encourages teamwork, leadership development, and personal growth. Employees are trained to uphold the brand’s high standards of customer service, food quality, and cleanliness. This full-time position offers a competitive hourly pay rate ranging from $12 to $15, reflecting the responsibilities and leadership opportunities it offers.

The role of Shift Lead at Chick-fil-A West Tyler is critical in ensuring smooth day-to-day restaurant operations. The position involves rotating shifts, including opening, mid-shift, and closing duties. The Shift Lead acts as a key holder who manages and leads the team throughout their shift, maintaining operational standards, and providing exceptional hospitality to guests. This includes coaching, teaching, and training team members to adhere to company policies and create a positive work environment.

The Shift Lead is responsible for delivering excellent customer service by overseeing order taking, handling payments, making drinks and desserts, and ensuring guest satisfaction at all times. Additionally, the role entails maintaining cleanliness in the work areas, dining room, restrooms, parking lot, and playground to meet company standards. Shift Leads also manage inventory by stocking sauces, cups, lids, and other essentials to keep the restaurant well-supplied.

Food safety and cleanliness are paramount while working in this role, requiring strict adherence to food safety regulations and restaurant policies. The Shift Lead plays an active role in maintaining these standards during every shift. Moreover, the job involves making occasional deliveries and addressing any immediate guest concerns professionally and respectfully.

Applicants should be prepared to work various shifts, including weekends, with special consideration for time-off requests. The role demands excellent verbal and written communication skills and a strong work ethic. Previous restaurant management or leadership experience is preferred, and while experience at Chick-fil-A is a plus, it is not required. Overall, the Shift Lead position offers hands-on experience in restaurant leadership and customer service, making it an excellent opportunity for career advancement in the food service industry.