Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Job Description
Urban Air Adventure Parks is a leading indoor adventure park company headquartered in Dallas. It is the largest operator of adventure parks globally and has pioneered the concept of location-based entertainment. The company is dedicated to providing environments where kids can have fun while being inspired to aim higher and accomplish things they never thought possible. Urban Air Adventure Parks emphasize delivering an exciting and safe experience for families and guests, and they lead the industry with innovative attractions and superior guest service. With a strong commitment to equal opportunity employment, Urban Air fosters a diverse and inclusive workplace environment where team members are empowered to grow and succeed.
The Kitchen Manager role at Urban Air Willow Grove is integral to the smooth operation of the Urban Air Café, where the manager will oversee day-to-day kitchen and service activities while ensuring the highest standards of food quality and customer service. This hands-on position requires spending a significant portion of the working day actively engaged in cooking, preparing, and serving food to guests. The Kitchen Manager leads the Café team by supporting proper execution of operational systems and standards, managing inventory efficiently, and maintaining cleanliness and hygiene. This role demands a person who can work quickly with urgency yet remain friendly and supportive to guests and staff alike.
In addition to kitchen duties, the Kitchen Manager is responsible for training team members in full menu preparation and ensuring that front-of-house staff are proficient in preparing drinks and ready-to-eat foods. The manager sets a positive example of professionalism, punctuality, and attitude for the team and upholds a well-organized, clean, and guest-friendly café environment. The position also involves handling guest concerns, participating in team meetings and training sessions, and undertaking additional tasks as assigned by the General Manager. Urban Air seeks a motivated individual who thrives in a fast-paced, noisy environment and embraces the role of a leader who fosters team motivation and aligns staff with the company culture of balancing seriousness with fun. This role requires adaptability to work various shifts, including nights and weekends, along with physical stamina to stand for long periods and lift moderate weights. This employment opportunity offers a dynamic work experience within an innovative, market-leading company dedicated to entertainment and family fun.
The Kitchen Manager role at Urban Air Willow Grove is integral to the smooth operation of the Urban Air Café, where the manager will oversee day-to-day kitchen and service activities while ensuring the highest standards of food quality and customer service. This hands-on position requires spending a significant portion of the working day actively engaged in cooking, preparing, and serving food to guests. The Kitchen Manager leads the Café team by supporting proper execution of operational systems and standards, managing inventory efficiently, and maintaining cleanliness and hygiene. This role demands a person who can work quickly with urgency yet remain friendly and supportive to guests and staff alike.
In addition to kitchen duties, the Kitchen Manager is responsible for training team members in full menu preparation and ensuring that front-of-house staff are proficient in preparing drinks and ready-to-eat foods. The manager sets a positive example of professionalism, punctuality, and attitude for the team and upholds a well-organized, clean, and guest-friendly café environment. The position also involves handling guest concerns, participating in team meetings and training sessions, and undertaking additional tasks as assigned by the General Manager. Urban Air seeks a motivated individual who thrives in a fast-paced, noisy environment and embraces the role of a leader who fosters team motivation and aligns staff with the company culture of balancing seriousness with fun. This role requires adaptability to work various shifts, including nights and weekends, along with physical stamina to stand for long periods and lift moderate weights. This employment opportunity offers a dynamic work experience within an innovative, market-leading company dedicated to entertainment and family fun.
Job Requirements
- Ability to lead, motivate and empower team members
- Ability to align team members with Urban Air culture by balancing seriousness and having fun
- Ability to take initiative
- Excellent interpersonal and communication skills
- Ability to recognize problems and problem-solve
- Ability to set goals and convert plans into action
- Ability to see patterns in performance and strategize solutions
- Exercise good judgment in decision making
- Open to feedback and self-improvement
- Ability and willingness to hold oneself accountable for high standards of conduct and professionalism
- Serve as a role model by demonstrating and upholding Urban Air policies and standards
- Work days, nights and/or weekends as required
- Work in noisy, fast-paced environment with distracting conditions
- Move about facility and stand for long periods of time
- Lift and carry up to 30 pounds
Job Qualifications
- Minimum of high school diploma or equivalent required, some college preferred
- Minimum of two years previous food and beverage experience, quick service and/or restaurant experience
- 1-3 years management experience in the hospitality field preferred
- Must have a current ServSafe or similar Food Handling Certification or be willing to attain within the first 30 days
Job Duties
- Support the proper execution of all processes, systems and standards
- Ensure all deliveries are received correctly and logged
- Maintain effective inventory control, storage, and rotation to minimize wastage
- Manage the Café Team, ensuring they always work to the expected standards
- Adhere to scheduled shifts and willing to stay beyond when business or circumstances dictate
- Train Café staff in preparing the full menu and front of house staff in preparing drinks and ready-to-eat foods to high standards
- Set a high standard and good example for Café staff regarding punctuality, attendance and attitude and cleanliness and hygiene
- Maintain a clear, well-organized and easy-to-access Café
- Handle guest concerns regarding the Café
- Participate in regular staff meetings and training
- Perform other duties as tasked by General Manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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