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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $76,999.00 - $80,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Paid Time Off
Simple IRA match
Health Insurance
paid parking
leadership training
product discount
flexible schedule
casual dress
Work Life Balance
Opportunity for advancement
Job Description
Kilwins Nashville is a cherished local establishment located at 299 Demonbreun Street in the heart of Nashville, TN. Known for its exceptional sweets and confections, Kilwins is a specialty retail and franchise business famous for its handcrafted chocolates, fudge, and other gourmet treats. With a strong commitment to quality and customer satisfaction, Kilwins Nashville combines a welcoming store atmosphere with high standards of product craftsmanship. The company operates in the retail confectionery industry, providing an inviting experience for visitors and locals alike. Kilwins promotes a culture of family values, integrity, and a strong emphasis on hospitality, making it an appealing... Show More
Job Requirements
- 5 plus years experience in people management including hiring, firing, developing, and conducting performance reviews
- 5 plus years experience in customer service
- Strong time management skills
- Willingness to be coachable
- Passion for leadership
- Residence within 25 miles of Kilwins Nashville
Job Qualifications
- 5 plus years experience directly managing people including hiring, firing, and leading
- 5 plus years customer service experience
- Strong time management skills
- Coachable and open to feedback
- Passionate about leadership
- Must live within 25 mile radius of Kilwins Nashville
Job Duties
- Lead and set goals to achieve success in store operations
- Identify and implement strategies to increase profitability including sales and marketing initiatives
- Promote best practices for exceptional customer hospitality
- Maintain store appearance, inventory, and positive team attitude
- Oversee hiring, firing, training, and scheduling of team members
- Address team issues promptly and professionally to ensure positive work environment
- Collaborate with kitchen staff to meet inventory needs, adhere to recipes and food safety, and manage production
- Communicate effectively with team members and customers
- Participate in leadership activities and travel to off-site meetings
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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