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KFC General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
performance bonuses

Job Description

KFC is a globally recognized quick-service restaurant brand specializing in delicious fried chicken and Southern-inspired meals. With a strong commitment to quality, hospitality, and customer satisfaction, KFC operates thousands of restaurants worldwide, serving millions of customers daily. Known for its iconic recipes and engaging customer experiences, KFC is more than just a place to eat – it is a destination where customers come to enjoy great food and friendly service. The company culture is built on values of integrity, teamwork, and respect, creating a positive environment for both customers and employees alike.

This specific opportunity is for a Restaurant General Manager position at a KFC location that is independently owned and operated by a franchisee. As a Restaurant General Manager, you will be entrusted with the responsibility of leading and managing a restaurant that generates over $1 million in annual business revenue. Your role is vital in driving team growth, ensuring operational excellence, and delivering outstanding customer experiences that keep guests coming back. The job is more than a paycheck; it is about being independent, having fun, making new friends, and playing an essential part in a thriving restaurant operation. You will help create a workplace that fosters motivation and camaraderie, setting high standards for service and quality to maintain KFC's reputation as a top quick-service restaurant.

The Restaurant General Manager position offers extensive on-the-job training to help you succeed. Although prior experience in restaurant management is beneficial, KFC values leadership qualities and a driven attitude that can be cultivated and refined through comprehensive training programs. You will learn the essentials of managing daily restaurant operations, from team hiring and training to inventory control, financial management, and customer service excellence. KFC encourages its General Managers to lead by example, inspiring their teams to deliver menu items with quality and care while fostering a positive customer interaction each day. This dynamic job suits candidates who thrive in a fast-paced and ever-changing environment, enjoy working with people, and are passionate about driving business success while maintaining a fun and upbeat work atmosphere.

In this position, you will receive the leadership keys to a profitable business where your efforts directly impact sales growth and team performance. KFC supports its General Managers with resources, leadership development, and rewards that recognize the successful achievement of business goals. The role requires someone who is at least 18 years old, holds a valid driver’s license, and has reliable transportation, as you may be required to drive for certain business needs, such as making bank deposits. Above all, KFC looks for honest, energetic, motivational, and fun individuals who are eager to learn and grow within the company and make their customer’s day, every day.

Job Requirements

  • At least 18 years old
  • valid driver’s license
  • reliable transportation
  • ability to work flexible hours including evenings and weekends
  • strong desire to learn and grow
  • natural leadership ability
  • energetic and motivational personality
  • willingness to work in a fast-paced restaurant environment

Job Qualifications

  • Prior experience in restaurant management or leadership role preferred
  • strong leadership and team-building skills
  • excellent communication and interpersonal abilities
  • ability to manage budgets and financial performance
  • knowledge of food safety and sanitation standards
  • problem-solving and decision-making skills
  • customer service orientation

Job Duties

  • Oversee daily restaurant operations to ensure smooth and efficient service
  • lead, coach, and develop the restaurant team to achieve performance goals
  • manage inventory, ordering, and financial records to maximize profitability
  • ensure adherence to KFC quality standards and food safety regulations
  • create a positive and motivating work environment that promotes team collaboration and excellent customer service
  • resolve customer complaints and feedback professionally and promptly
  • implement marketing and promotional activities to drive sales and attract new customers

Job Criteria

Experience

Mid Level (3-7 years)


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