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KFC General Manager

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career advancement opportunities
Training and Development
flexible scheduling

Job Description

KFC, known globally for its iconic fried chicken and southern hospitality, is an independently owned and operated franchise. Each location is managed by franchisees who are responsible for hiring and employment decisions, making the working environment personalized and tightly knit within each community. This structure provides franchisees with the freedom to tailor their team dynamics to the needs of their specific location while upholding the KFC brand's values and quality standards. The commitment to serving great-tasting chicken coupled with excellent customer service has made KFC a beloved brand worldwide, feeding millions daily and fulfilling lives through more than just meals.

The Restaurant General Manager role at KFC is a leadership opportunity that carries significant responsibility and rewards. As a General Manager, you will oversee operations of a $1 million-plus business, ensuring high standards are met in every aspect of the restaurant—from customer experience and team performance to financial management and compliance. The role is dynamic and fast-paced, suited to individuals who thrive in a challenging environment and want to make a tangible impact. You will lead and inspire your team, championing a positive culture built on honesty, energy, motivation, and fun. Your leadership will directly influence the success of the restaurant and contribute to making each customer's day memorable.

Training is comprehensive, designed to equip you with the skills needed to succeed, even if you are new to restaurant management. However, the ideal candidate will possess core leadership qualities and a passion for customer service right from the start. The restaurant business is inherently unpredictable and exciting, requiring resilience and adaptability. The General Manager role is not just a job; it is an opportunity to grow professionally, develop meaningful relationships within the team and the community, and achieve career growth within the broader KFC network. If you are ready to take charge, lead a motivated team, and manage a thriving restaurant, this role offers a rewarding path where your efforts and achievements are recognized and celebrated.

Job Requirements

  • At least 18 years old
  • Valid driver’s license
  • Reliable transportation
  • Desire to learn and grow
  • Strong leadership skills
  • Positive and energetic attitude
  • Commitment to great customer service

Job Qualifications

  • Proven leadership experience in a restaurant or retail environment
  • Strong customer service skills with a focus on hospitality
  • Ability to manage finances and understand business metrics
  • Excellent communication and interpersonal skills
  • Demonstrated ability to build and lead effective teams
  • High school diploma or equivalent
  • Valid driver’s license

Job Duties

  • Lead and manage restaurant operations to achieve business goals
  • Recruit, train, and motivate team members to ensure high performance
  • Maintain excellent customer service standards and resolve customer issues promptly
  • Monitor financial performance including budgeting, cost control, and sales growth
  • Ensure compliance with health, safety, and company policies
  • Foster a positive and inclusive work culture that encourages teamwork and employee engagement
  • Oversee inventory management and supply ordering to maintain optimal stock levels

Job Criteria

Experience

Mid Level (3-7 years)


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