Key Manager

Colorado Mountain Brewery (CMB) is a renowned establishment dedicated to delivering great food, exceptional service, and quality beer as the core pillars of its success. As a restaurant deeply rooted in its community and passionate about its mission, CMB considers its team as a "family" of enthusiastic and dedicated individuals committed to providing legendary service experiences. Over 90 percent of the management team originally joined as team members, highlighting the company's commitment to growth and internal promotions. CMB fosters a supportive, training-based atmosphere, investing heavily in its staff to build strong leadership and service skills. The company values professionalism, positive attitudes, and a strong work ethic, aiming to provide an engaging and respectful workplace.

This is a full-time position with competitive compensation starting at $21 per hour. The benefits package is comprehensive, including medical, dental, vision, Aflac coverage, and a bonus program. Employees enjoy flexible work schedules, discounts on food both on and off shift, and special perks like free meals for managers while on shift. The restaurant is closed on Thanksgiving and Christmas to support work-life balance.

The Key Manager role at Colorado Mountain Brewery is pivotal in maintaining operational excellence and fostering a positive environment. The Key Manager is a crucial part of the management team, responsible for leading by example through maintaining professionalism, positivity, and fostering profitability. This role requires being visible and accessible to employees to ensure adherence to company policies and procedures. The key responsibilities revolve around delivering exemplary guest service, managing employee performance, scheduling labor efficiently, and overseeing inventory and ordering. Moreover, this role involves significant decision-making regarding labor costs, employee discipline, and daily operational issues. The Key Manager holds responsibility for critical assets such as restaurant keys, cash handling, and the secure management of the vault.

The leadership expectations are high for this position, with a focus on promoting the company’s core values abbreviated as HEART: Humility, Excellence, Accountability, Respect, and Teamwork. The Key Manager plays an integral role in maintaining a courteous, professional behavior among staff and ensures compliance with internal policies, as well as health, safety, and sanitation regulations. A proactive approach to problem-solving and continuous improvement is encouraged, with the manager expected to contribute constructive ideas and uphold strict standards through training and oversight.

Daily tasks include managing all areas of restaurant operations, working closely with the General Manager and management team to address facility needs and customer satisfaction. The Key Manager is tasked with leading team members to improve sales performance by balancing guest care with effective labor management. Building authentic customer relationships through direct table visits and handling complaints efficiently forms a vital part of the role. Implementing goals and tracking progress alongside the general manager helps maintain high standards of food quality, cleanliness, and compliance with regulatory requirements. This position ensures that food safety guidelines, such as those set by ServSafe, are rigorously followed and promotes a safe working environment by overseeing accident reporting procedures and safeguarding employee and guest welfare.

Physically, the job demands endurance and manual dexterity, including standing for long periods, walking, and the ability to lift up to 50 pounds. Effective communication skills, stress tolerance, and multitasking capabilities are essential given the dynamic nature of restaurant operations. The Key Manager must also maintain a presentable, neat appearance consistent with the professional image of the establishment. This position requires passing background checks and drug/alcohol screening, with at least 18 years of age and legal eligibility to work in the United States mandatory.