Kentucky Kingdom Human Resources Host (16+)

Louisville, KY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $11.00 - $15.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Professional development opportunities

Uniform allowance

Job Description

The hiring establishment is a company involved in guest services and human resources, likely within a theme park, resort, or similar hospitality environment. This type of company specializes in providing outstanding customer experiences through efficient guest relations and well-organized human resource functions. As a dynamic and fast-paced environment, the company prioritizes safety, professionalism, and efficiency to ensure both guests and employees have a positive experience. The organizational culture encourages teamwork, adaptability, and maintaining strict confidentiality to uphold high service standards and operational excellence.

The role being offered is a Human Resources and Guest Relations Support position designed to b... Show More

Job Requirements

High school diploma or equivalent
prior experience in human resources, guest services, or related fields preferred
proficiency in using office equipment and basic computer applications
excellent communication skills both verbal and written
ability to handle confidential information with discretion
strong organizational and multitasking abilities
willingness to work flexible hours as needed
ability to maintain professionalism under pressure
basic familiarity with POS systems is a plus
ability to work well both independently and within a team environment

Job Qualifications

Positive attitude with the ability to communicate professionally and courteously with Hosts and guests in person, via telephone, and email
ability to operate standard office equipment such as a computer, copy machine, and telephone
strong understanding of and focus on safety and guest service
ability to adapt and adjust to changes as needed
ability to maintain a high standard of confidentiality, safety, guest service, efficiency, and cleanliness
ability to consistently meet park and HFE standards
ability to be a team player as well as complete tasks independently
detail oriented and punctual

Job Duties

Greet and assist Hosts and guests in a friendly, professional, and efficient manner
perform job duties in the Human Resources office as assigned by management
assist in the recruiting, interviewing, and hiring process for seasonal Hosts as assigned by management
file documents per department SOP
answer and direct incoming phone calls
assist Hosts with general policy questions, accessing the mobile HRIS, employment documentation, direct deposit setup, and other Host-related matters
check voicemail messages daily and forward unanswered inquiries to management
issue uniforms, including IDs, per SOP
complete POS transactions for the sale of employee-related purchases such as uniforms and replacement IDs
initiate and verify the completion of onboarding packets for seasonal staff
maintain strict confidentiality of information per department SOP
maintain cleanliness of the Human Resources office area and uniform areas
monitor and restock uniform inventory as needed
record and pass along information to appropriate individuals per department SOP
any other responsibilities as assigned by management

Job Location

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