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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $11.25 - $17.00
Work Schedule
Weekend Shifts
Benefits
Discounted downtown parking
Free Employee Meals
DailyPay
hotel discounts
Restaurant Discounts
Job Description
AHC Hospitality is a renowned hospitality group that operates a diverse portfolio of hotels, restaurants, and resorts. The company prides itself on delivering exceptional experiences to its guests, ensuring satisfaction at every point of interaction. Known for its commitment to guest service and associate development, AHC Hospitality offers a wide range of employment opportunities within prestigious properties including the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown. These properties reflect the brand's versatility, ranging from comfortably casual environments to lavishly appointed accommodations that cater to various guest preferences and needs.
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Job Requirements
- must be able to run walk and stand for upwards of 8 hours
- previous customer service experience
- part-time availability including weekends
- professional appearance including name tag and grooming standards
- ability to communicate effectively with guests and team members
- knowledge of hotel services and local area attractions
- willingness to adhere to safety and security protocols
Job Qualifications
- previous customer service experience
- knowledge of local area and directions
- ability to run walk and stand for extended periods
- strong communication skills
- professional appearance and demeanor
- ability to follow hotel policies and procedures
- teamwork and cooperation with other departments
Job Duties
- create a professional and welcoming atmosphere by posting up with proper posture in the motor lobby in view of guests
- pause and engage each guest entering and exiting the hotel and create relationships by being curious and knowledgeable about their interests
- create a lasting impression by extending a genuine welcome and a gracious goodbye to each guest while using their name
- use proper verbiage with guests and follow JW Marriott and AHC policies procedures and standards
- pull and park cars swiftly while maintaining a cautious speed and value guests' time
- assist guests with loading unloading and escorting luggage to their rooms
- provide engaging orientation of the hotel and surrounding area
- ensure the hotel entrance area is clean organized and guest ready at all times
- communicate consistently with valets doorman and other departments to ensure timely flawless service
- complete daily shift checklist accurately
- meet and pass along pertinent information to the next shift
- ensure complete and proper uniform and professional appearance
- have extensive knowledge of the area local destinations and hotel property services
- be aware and able to expedite hotel safety and security procedures
- call taxi for guests
- perform additional duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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